Image of Medequip Vans

About Medequip

Medequip is one of the longest serving providers of contracted out ‘Community Equipment Services’, having been awarded the contract for the London Borough of Hillingdon in early 1993.

We are part of the Siddall & Hilton Group of Companies, a family run business that has been trading successfully for over one hundred and twenty years. Medequip is unique in specialising solely in the area of community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning and recycling homecare medical equipment. Over time we have extended our one stop shop to include on line retail and assessment, continence products, ceiling track hoists, wheelchairs, sensory loss equipment, telecare and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation and implementation.

We have unparalleled experience in working with multi-disciplinary teams from the nursing and therapy professions, including the Health Service, Social Services, charities and other organisations.

Medequip runs over 40 contracts operating out of 19 specially adapted depots across the country, covering a population of more than 14.5million people.

Our head office, based close to Heathrow Airport, houses central functions such as Finance, HR, Quality, Fleet and Procurement, as well as operations support for several contracts operated from this site. The company has grown to employ over 600 people, with a fleet of more than 300 vehicles, occupying over 180,000 square feet of warehouse & office space and stocking around 75,000 items covering 1,000 different product lines. During 2015 Medequip made over half a million house calls and travelled over 2.5 million miles in the process. Medequip’s audited accounts for 2015 show a turnover of £128m.

The benefits of a Medequip managed operation include a more efficient delivery of all services with very high user and prescriber satisfaction. The ability to order equipment ‘on-line’ frees up the services’ most valuable resource – prescribers – to carry out their work un-distracted by logistical issues. In excess of 99% of our activities are carried out within the required timescales.

For those key items that are identified as essential, such as hoists and pressure care equipment, Medequip provide an out of working hours Emergency Call Out Service. We fully understand the needs of the commissioners, prescribers, carers and clients who use this range of equipment, and consequently have developed a national service that is accessed by one number giving true 24 hour, 7 day a week cover 365 days a year. We do not use a menu style telephone system but professional operators who are able to assist with your requests.

At Medequip we strive to assist our commissioning teams with improving and achieving their business targets. Medequip employees are dedicated not only improve the quality of daily living for our service users by the delivery and installation of equipment but where appropriate are trained to carry out Trusted Assessor duties.

In a number of contracts we have seen the establishment of supported self-assessment and the development and extension of the trusted assessor role. These functions are increasingly proving suitable and productive for commissioners to outsource to Medequip.

We operate a mobile assessment and response system through the ‘Handy van Service’ all these experiences leave us confident in our ability to deliver a much greater use of assistive technology.

Our commitment to you

Responding to customer needs with a professional approach and in a timely manner.