Image of Medequip Vans

About Medequip

Medequip is a fourth-generation family run business and one of the longest serving providers of contracted out ‘Community Equipment Services’, having been awarded the contract for the London Borough of Hillingdon in early 1993.

Safeguarding is our highest priority, supported by our ISO 9001/45001/14001/27001 accredited integrated QMS, and Medequip were the first organisation to gain companywide CECOPS and TSA accreditations.

Medequip is unique in specialising solely in community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning, and recycling homecare medical equipment. Over time we have extended our one stop shop to include online retail and assessment, continence products, ceiling track hoists, wheelchairs, sensory loss equipment, TEC, falls prevention services and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation, and implementation.

In 2019 we invested in our monitoring and response service, now branded Medequip Connect. Medequip now provide all elements of the service in-house, from procurement, assessment, warehousing, delivery, installation, maintenance, repair, collection, recycling, monitoring and response.

We have unparalleled experience in working with multi-disciplinary teams from the nursing and therapy professions, including the Health Service, Social Services, charities, and other organisations.

Medequip manages over 40 CES contracts operating out of 26 specially adapted depots across the country, covering a population of more than 18 million people.

Our head office, based close to Heathrow Airport, houses central functions such as Finance, HR, Quality, Fleet and Procurement, as well as operations support for several contracts operated from this site. The company has grown to employ over 1,000 people, with a fleet of 450+ vehicles, occupying over 300,000 square feet of warehouse & office space and stocking around 75,000 items covering 1,000 different product lines. We currently carry out 1.3 million visits to people who use our services a year, managing over 2 million telephone calls in the process. Medequip’s audited accounts for 2020 showed a turnover of £184m.

The benefits of a Medequip managed operation include a more efficient delivery of all services with very high user and prescriber satisfaction. The ability to order equipment remotely and ‘on-line’ frees up the services’ most valuable resource – prescribers – to carry out their work un-distracted by logistical issues. More than 99% of our activities are carried out within the required timescales.

For those key items that are identified as essential, such as hoists and pressure care equipment, Medequip provide a fully in-house out of working hours Emergency Call Out Service. We fully understand the needs of the commissioners, prescribers, carers, and clients who use this range of equipment, and consequently have developed a national service that is accessed by one number giving true 24-hour, 7 day a week cover 365 days a year. We do not use a menu style telephone system, but professional Medequip operators who are able to assist with your requests.

At Medequip we strive to assist our commissioning teams with improving and achieving their business targets. Medequip employees are dedicated not only improve the quality of daily living for people who use our services through the delivery and installation of equipment, but where appropriate are trained to carry out trusted assessor duties.

In several contracts, we have seen the establishment of supported self-assessment and the development and extension of the trusted assessor role. These functions are increasingly proving suitable and productive for commissioners to outsource to Medequip.

Through our Manage At Home retail website we support the purchase of equipment with product sourcing and advice for both professional, trade and end user (self-funding) customers.