Medequip Careers - Are you an experienced professional seeking to join a busy team? We want to hear from you!

Customer Service Coordinators

  • Location: Nationwide

  • Hours: Full Time

  • Requirements CRB Check

Ideally you will have previous experience working within a customer service environment, a friendly and efficient telephone manner, good keyboard skills and IT literate. Must be able to multi-task and prioritise workload, posses excellent time management skills, competent in the use of Microsoft Office (Word & Excel) and able to demonstrate a willingness to learn and adapt change.

Duties include:

  • First point of contact for all customers; answering customer calls and emails and inputting order details into the system, providing feedback on activities as required.
  • Liaising with Driver Technicians to ensure the smooth running of service, allocating emergency deliveries.
  • The role involves investigating any reports of complaints (verbal/written), where Medequip performance has been perceived to be substandard. To ensure that any concerns are recorded, monitored and feedback provided within in an appropriate timeframe.
  • Follow the company’s guidelines for dealing with clients/carers who are suffering from bereavement, sensory loss and also display understanding to the elderly whilst showing an awareness of client’s disabilities.
  • A fantastic opportunity for an individual with outbound/inbound call experience.
  • After an initial period you will be eligible for to participate in the Company Bonus scheme and Pension scheme, Life Insurance, Health Care Scheme and 21 days annual leave plus bank holidays.

Medequip is an Equal Opportunity and Age Positive employer.

Why work at Medequip?
Job Vacancies

Management Opportunities

Medequip welcome CV’s with covering letters from those who are seeking a management role within the company.

Apprenticeship Opportunities

Medequip welcome applications from those who are seeking a an apprentice role within the company.

How to apply

If you believe you have the required skills and experience for the above positions please send a full C.V. and covering letter stating why you are suitable for the position to:

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