Medequip Clinical Services

Clinical Services is a fully embedded team in Medequip, with robust governance, safeguarding and quality systems in place to support the CES operations and deliver and develop clinical services directly for contracts and individuals.

Our first Occupational Therapist in Medequip started working in Suffolk in 2019 and, under the leadership of our Head of Clinical Services, we now have over 30 members of the clinical team working across many of Medequip’s contracts.

Clinical Advisors / OTs in Community Equipment Services

Our expert Clinical Advisors work directly in our local depots, working collaboratively with Health & Social Care Professionals and Community Equipment Services commissioners in the development of best practice for the future provision of equipment, ensuring good clinical governance and safe working practices.

Clinical Integration

  • Integration of clinical oversight across all areas in Medequip.
  • Enhancing communication and links between local Health & Social Care services and Medequip for supporting information, providing guidance and expertise around equipment.
  • Supporting Medequip staff with improved knowledge of clinical requirements to achieve the best outcomes for people who use our services.

Best Practice

  • Being a leading partner in developing best practice with processes and guidance with local Health & Social Care services.
  • Supporting our response to Safeguarding and feedback with clinical oversight and organisational development.
  • Working in partnership with Procurement colleagues to achieve industry-wide best value, practice and management of equipment.

Savings for Health and Social Care

One of the clear benefits for contracts that include a Clinical Advisor with Medequip, is the increase in savings and recycling we can achieve through reuse of specialist equipment and other projects.

  • We actively support local Health & Social Care services (with procurement – link) to ensure products are best value whilst still meeting a range of clinical need, incorporating a grading approach and recyclability focus.
  • We have supported contracts to achieve over 70% recycling for specials (non-standard stock), meaning for every 10 specials delivered, 7 are from recycled stock.
  • Our results are speaking for themselves, where over the last 12-month period we have supported contracts to achieve over £9million of savings (cost avoidance) through improving recycled special equipment usage.

For more information or to enquire about how Medequip Clinical Services can assist your service, please reach out to your local depot or get in touch with our clinical team via the following:


The inclusion of the OTs within the service has showed true partnership working between commissioners and the provider.
They have saved the service thousands of pounds by acting as that professional link between a provider and the clinicians within the commissioned services.

Nurse / Pressure Care specialist roles

This is a developing area for Medequip, where Nurse / pressure care specialists work in contracts to support best practice and guidance in this critical area.

They provide training for teams and prescribers, as well as completing audits in care homes and the community to maximise the efficiencies with product usage and ensure patients are getting the right equipment to meet their needs.

Clinical Roles and Jobs

Our National Clinical Team has strong peer support, CPD, induction and supervision structures in place under the management of our Head of Clinical Services.

  • Competitive salaries and a wide range of employee benefits
  • Continuous training, development & management support
  • Opportunities for career progression
  • HCPC or NMC Registration Costs
  • Professional Body Membership Costs (e.g. RCOT)
  • Membership of the National Association of Equipment Providers (NAEP)
Falls Prevention Service

Wirral Independence Service Falls Prevention Team logo banner

Medequip’s Falls Prevention Service in the Wirral is a multidisciplinary team who work with adults at risk of falls to improve their strength, balance, confidence and safety.

The service currently supports over 1500 referrals per year, utilising MFRAs, exercise programmes and home safety checks. The teamwork in partnership with local Health, Social Care, 3rd sector and leisure organisations. They have been recognised for achieving outstanding results in the reduction of falls in the area.

Service User Quotes:

March 2024 - The service is very good and helpful. I would recommend it to everyone.

March 2024 - The classes were very informative, helpful and enjoyable. I will miss them.

March 2024 - I do feel more confident when out and about. I found the service wonderful.

May 2024 - Well explained and demonstrated. It has made me more confident in going out.

May 2024 - Brilliant- very clear, could ask questions and get good and clear answers. I’m more aware of how to keep safe. The staff were great, helpful and cheerful. I’m very happy.

May 2024 - The instructors were very friendly and knowledgeable. I feel more confident walking outdoors and my posture has improved.

May 2024 - The programme has given me more drive and positivity. It has made me stronger and more confident in most activities around my home. Thankyou.

Trusted Assessor Services

We currently have 40+ trained Trusted Assessors in Medequip, with support from our clinical team and in-house training team to ensure best practice and governance, with clear staff competencies and reviews in place.

Medequip offers 3 levels of Trusted Assessor services to contracts and can bespoke arrangements to meet most requirements. Our Trusted Assessor services are currently provided in 8 contracts across the UK and are expanding, and we have completed over 3,800 referrals in the last 12-month period.

For more information about how Medequip can help your services with please reach out to your local Medequip service or get in touch with our clinical team via the following:

Trusted Assessor Service

Health & Social Care professionals (or duty staff) identify low level cases that require a home visit and send referrals to the TA service.

Medequip Trusted Assessors (TA level 3 trained) visit and assess the person to identify any equipment needs they have and provide and install the equipment.

Trusted Assessors can also complete any simple reviews or risk assessments required for the equipment included.

Equipment included in this service is mutually agreed with Medequip and local Health & Social Care services and written with clear agreed criteria, including but not limited to:

  • Assessment for raising furniture
  • Stair rails assessment
  • Access assessment
  • Bathing assessment
  • Toileting assessment
  • Kitchen /General aids assessment / signposting

Assessments are usually limited to equipment that has no moving or mechanical parts, and do not include Manual Handling Assessments. Criteria and equipment options can be adjusted with each contract.

Trusted Installer Service

Health & Social Care Professionals assess the person for which equipment is required, but this may be a remote assessment where the actual height or suitability of the equipment is not clear. They order the equipment on Medequip’s TCES platform and also send a referral to the Trusted Installer Service.

Medequip Trusted Installers (TA level 2 trained) visit and check and confirm the equipment suitability at the point of delivery and where necessary, install the best equipment to meet the needs of the person (e.g height of toilet, chair; or width of bath)

Equipment included in this service is mutually agreed with the provider and the local Health & Social Care service.

Risk Assessment / Review Service (MHRA)

Bed levers have been included in recent MHRA alert and actions guidance, requiring documented risk assessments and reviews to be completed for all individuals using them in the community.

This service provides additional capacity to support the large-scale review for people with Bed Levers already in the community, offering a targeted review and risk assessment of the person’s use, and installation of, the Bed Lever for compliance and safety assurance.

MHRA – Bed Rails

The MHRA have recently published a National Patient Safety Alert on medical beds, trolleys, bed rails, bed grab handles and lateral turning devices, to reduce risk of death from entrapment and falls.

NatPSA_bed_rails_30_8_23.pdf (

National Patient Safety Alert: Medical beds, trolleys, bed rails, bed grab handles and lateral turning devices: risk of death from entrapment or falls (NatPSA/2023/010/MHRA) - GOV.UK (

Included in the Safety Alert is new guidance on the management and safe use of bedrails, to reduce the risks associated with the prescribing and use of this equipment. This includes a full list of

Bed rails: management and safe use - GOV.UK (

What was Medequip’s response:

The guidance given by the MHRA addresses various aspects, and our Clinical, SHEQ, Procurement and Operations departments collaborated on a nationwide project to implement best practices and make necessary adaptations to our internal processes.

We have also assisted all our contracts in reviewing their catalogues, devising risk assessments, and creating informative guidance for prescribers and service users.

Elements covered include:

  • Bed Rails and Bumpers – compatibility and gaps
  • Beds and accessories for children and adults of smaller stature
  • Mattresses and Beds compatibility and gaps
  • Bed Levers
  • Lateral Turning Devices
  • Changing beds & plinths (with side rails)

Data and Information

Catalogue information has been updated in TCES to ensure it is up to date and accurate and includes further details if needed for example highlighting and linking certain products on the system – e.g. bed levers and mattress overlays.

Medequip have provided all contracts with the data for items on site with customers to support reviews relating to the MHRA alert.

Servicing and Maintenance

Medequip have fully reviewed all the Servicing and Maintenance requirements for all products that fall under this guidance, and we are fully compliant with all manufacturers and Planned Preventative Maintenance (PPMs) requirements to avoid any potential risks or concerns.

All equipment returned through cleaning are checked for compliance before being returned to shelf.

Equipment compatibility

We have taken measures to ensure that all our products comply with the prescribed guidelines, and only compatible products are used together

Medequip have also reviewed all beds and mattress within each contact to identify any compatibility issues for each variation

Training and Feedback

We have provided comprehensive training to all our employees to help them understand their roles and responsibilities with regard to the changes needed.

Medequip Technicians have received updated training on the installation, criteria and feedback requirements related to this guidance.

All equipment will be fitted according to the manufacturers and MHRA guidelines, with escalation systems in place to feedback or resolve any issues identified.

Letters / Leaflets / Stickers:

We have co-produced letters and leaflets with local services to leave with service users informing them of the risks and how to access local advice.

We have also designed a new sticker as below and attach this to all Bed Levers delivered by Medequip to ensure safety and compliance with the alert.

Measure Guide tool

This Measure Guide tool has been created to support staff who fit or review the installation of Bed Levers and Bed rails to ensure they comply with the MHRA guidance.

Measure Guide tool

Risk assessments and Guidance:

Medequip Clinical team have worked with local teams to support best practice and help develop guidance & local risk assessment documents.

We have provided expert advice in understanding the implications of the alert to contracts and services, and our IT teams have enabled a range of different methods for prescribers to confirm, complete or attach their local documents, to ensure they are meeting the requirements.

Completion of risk assessments for all people with equipment under the alert is the responsibly of the local Health and Social Care teams and for prescribers to complete for each order / equipment.

This is a massive undertaking as it includes requirement for services to review all individuals with identified equipment already in the community. And “to update risk assessments where the equipment or the patient’s clinical condition has changed (for example, reduction/improvement in weight or mobility), and also at regular intervals.”

Serices have needed to prioritise cases with highest risk, both in terms of clinical need and entrapment risks. Many services are needing to find extra resources to cover this work, with huge numbers of lower risk items yet to review.

To support this, Medequip have implemented a new Risk Assessment / Review Service (MHRA) which provides additional capacity to support the large-scale review for people with Bed Levers already in the community: offering a targeted review and risk assessment of the person’s use, and installation of, the Bed Lever for compliance and safety assurance.

For more information and support on any of the MHRA Bed Alert issues, please reach out to your local service or get in touch with our clinical team via the following:

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Prescriber Feedback

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