Birmingham Service Centre
Your local service centre is located in Birmingham, where we are commissioned to run the BCELS (Birmingham Community Equipment Loans Service) for Birmingham City Council and NHS Birmingham and Solihull.
Get in touch
Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.
What support is available to help me keep independent?
If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:
Community Equipment Service
If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.
Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is sourced and delivered to Service Users to support hospital discharges, avoid admission, and support the needs of Birmingham City citizens, with the long-term aim of keeping people independent and safe in their home environment.
To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment:
Birmingham City Council Resident: call 0121 303 1234 or email 1stResponseOccupationalTherapy@birmingham.gov.uk
Returning Equipment
If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 0121 503 8850 or email birmingham@medequip-uk.com.
Alternatively, you can return equipment directly to our service centre.
Self-care
Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.
With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre, so you can get a better understanding of equipment that could benefit you.
For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.
You could also consider Medequip’s online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue here.
VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.
Telecare
Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.
Social Responsibility
We are part of the Birmingham Business Charter for Social Responsibility, continuing our long-term commitment in supporting the improvement of the social and environmental wellbeing of Birmingham citizens. See our certificate here.
Contact Us
Our friendly Customer Services Team will assist with:
- General enquires
- Repair/maintenance/technical issues of equipment loaned to you
- Equipment returns/recycling
- Complaints
- Compliments