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Bristol, North Somerset and South Gloucestershire

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Bristol, North Somerset and South Gloucestershire Service Centres

We are commissioned to provide the BNSSG (Bristol, North Somerset and South Gloucestershire) Integrated Community Equipment Service.

Your local service centres are located in Emersons Green, Bristol and Weston-super-mare, North Somerset.

We provide this service on behalf of Bristol City Council, North Somerset Council, South Gloucestershire Council and NHS Bristol, North Somerset and South Gloucestershire.

Get in touch

Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

If your needs are complex and you require long term support, you may be eligible for an an assessment, where health or social care prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.

Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is sourced and delivered to support hospital discharges, avoid admission, and support the needs of Bristol City, North Somerset and South Gloucestershire residents, with the long-term aim of keeping people independent and safe in their home environment.

To access equipment, you will need to be assessed by a health or social care professional. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment, you can contact your Council's Social Care Team:

Bristol City Council resident: call 0117 922 2700 or complete the self-referral form online.

North Somerset Council resident: Call North Somerset Council Care Connect on 01275 888 801 or email You can also apply for a care and support assessment through the self-referral form.

South Gloucestershire Council resident: call 01454 868007 or request equipment to help with daily tasks online.

Returning Equipment

If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 0330 053 3655 or email

Equipment Label

Equipment with a Medequip label can be returned directly to any of the following drop off points.


Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre to get a better understanding of equipment that could benefit you.

For online advice, you could use the BNSSG online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip’s online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue here.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.

The Equipment and Demonstration Centre in Weston-super-Mare has a selection of equipment to aid independent living. The centre offers personal advice and help on what equipment is best for you by talking to an Occupational Therapist (appointment necessary). For further information please call the Centre directly on 01275 888 804.


Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquires
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments

Unit 105
Farendell Road
Emerald Park East
Emersons Green
BS16 7FF


Unit 7, Lynx Crescent
Weston Industrial Estate
BS24 9DJ


Help make a difference to peoples lives. Work with the leading community equipment service provider in Bristol, North Somerset and South Gloucestershire.

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Page last updated: 30/09/2022

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