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Hainault, North East London

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Hainault, North East London Service Centre

Your local service centre is located in Hainault, North-East London, where we run the Integrated Community Equipment Service on behalf of the BHR ICES Partnership.

The BHR Partnership is led by Redbridge Council and includes Havering Council, NHS North East London, Barking, Havering and Redbridge University Hospitals NHS Trust and North East London NHS Foundation Trust.

Get in touch

Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.

Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is provided to support hospital discharges, avoid admission, and support the needs of the citizens of the local authority areas we serve, with the long-term aim of keeping people independent and safe in their home environment.

To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment, you can contact your Council's Adult Social Care Team:

Redbridge resident: call 020 8708 7333 or visit Redbridge Mylife Assessment and Eligibility.

Havering resident: call 01708 432000 or visit How to get help and contact Adult Social Care in Havering.

Recycling Equipment

If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 020 8154 2921 or email hainault@medequip-uk.com.

Self-care

Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre, so you can get a better understanding of equipment that could benefit you.

For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip's online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. A free Manage At Home Independent Living Catalogue is available upon request.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.

Telecare

Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquires
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments

Medequip
Units 3 & 4 Peregrine Road
Hainault Business Park
Hainault
Essex
IG6 3SZ


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Page last updated: 01/07/2022