Contact Medequip
Heathrow, West London

Call Us   Email Us

Heathrow, West London Service Centre

Your local service centre is located in Heathrow, where are commissioned to run the Community Equipment Service on behalf of Ealing Council, Hammersmith and Fulham Council, Harrow Council, Hillingdon Council, Hounslow Council, Richmond Council and Royal Borough of Kensington & Chelsea Council.

Our highly trained team are also commissioned for the Hillingdon DFG Assessments Service, which commenced in May 2020. The service provided by our Heathrow Service Centre involves a Trusted Assessor along with the design and quotation for ramps steps and rails for the Hillingdon Council Housing Team that manage all the disabled facilities grants that have been approved for this type of equipment.

All local authority areas have access to an interim wheelchair service operating out of the Heathrow Service Centre. The service provides a standard wheelchair offering in the weeks prior to the service user obtaining their bespoke chair.

Get in touch

Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.

Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is provided to support hospital discharges, avoid admission, and support the needs of the citizens of the local authority areas we serve, with the long-term aim of keeping people independent and safe in their home environment.

To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment, you can contact the Adult Social Care Team:

Ealing Council resident: call 020 8825 8000 or email sscallcentre@ealing,

Hammersmith and Fulham Council resident: call 020 8753 4198 or email h&

Harrow Council resident: call 020 8901 2680 or email

Hillingdon Council resident: call 01895 556633

Hounslow Council resident: call or 0208 583 3876 email

Richmond Council resident: call 020 8891 7971 or email

Royal Borough of Kensington & Chelsea Council resident: call 020 7361 3013 or email

Recycling Equipment

If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 020 8750 1580 or email


Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre, so you can get a better understanding of equipment that could benefit you.

For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip’s online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue here.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.


Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquires
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments

Unit 2 The Summit Centre
Skyport Drive
West Drayton


Help make a difference to peoples lives. Work with the leading community equipment service provider in Greater London.

Contract Partners

Page last updated: 11/10/2021

Cookie Settings