Heathrow Service Centre
Your local Service Centre is located in Heathrow, where we are commissioned to provide Community Equipment Loan Services on behalf of Hounslow Council, Royal Borough of Kingston-upon-Thames Council, Ealing Council and Hillingdon Council.
Get in touch
Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.
What support is available to help me keep independent?
If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:
Community Equipment Service
The service provides a range of equipment to help you live independently. This is funded by your local Council, where Medequip provides the equipment on loan and includes delivery and fitting, servicing, collection and recycling.
You may be eligible for specific equipment following an assessment, where health or social care prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions.
To access equipment and request an assessment, you can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment directly, you can contact your Council's Social Care Team:
Hounslow resident: call 020 8583 3100 or email adultsocialcare@hounslow.gov.uk.
Kingston-upon-Thames resident: call 020 8547 5005 or email adults@kingston.gov.uk.
Ealing resident: call 020 8825 8000.
Hillingdon resident: call 01895 556633.
Returning Equipment
If you have already benefited from equipment loaned to you that you no longer need, you can request a free collection so Medequip can recycle and help others in need. Contact us on 020 8750 1580 or email customerservicesheathrow@medequip-uk.com.
If you are a Kingston resident please call 020 8154 2922 or email kingstoncustomerservices@medequip-uk.com.
Alternatively, you can return equipment directly to our service centre.
Self-care
Self-care empowers you to live independently - giving you the confidence to stay in your home and complete everyday tasks safely.
With a wide range of equipment options and Trusted Assessor advice available through local mobility retailers or online, finding the right solution for your needs has never been easier. This can include everything from food preparation and mobility support to dressing and bathing aids.
You can also explore Manage At Home, Medequip’s online retail store, which offers over 4,000 products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3–5 working days. You can even request a free catalogue for convenient browsing.
VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more, visit VAT Relief.
For online advice, visit the Manage At Home Advice Hub - a trusted resource developed with input from Medequip’s Clinical Team. It provides practical articles, clinical insights, and product guidance to help you make informed decisions and use equipment safely and effectively.
Telecare
Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.
Contact Us
Our friendly Customer Services Team will assist with:
- General enquires
- Repair/maintenance/technical issues of equipment loaned to you
- Equipment returns/recycling
- Complaints
- Compliments