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Heathrow, West London

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Heathrow Service Centre

Your local Service Centre is located in Heathrow, where we are commissioned to provide the Community Equipment Service on behalf of Hounslow Council and Royal Borough of Kingston-upon-Thames Council.

Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Kensington and Chelsea, and Richmond-upon-Thames residents - NRS Healthcare is now your new community equipment provider. Please call 0300 100 0253 or email

Get in touch

Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

The service provides a range of equipment to help you live independently. This is funded by your local Council, where Medequip provides the equipment on loan and includes delivery and fitting, servicing, collection and recycling.

You may be eligible for specific equipment following an assessment, where health or social care prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions.

To access equipment and request an assessment, you can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment directly, you can contact your Council's Social Care Team:

Hounslow resident: call or 0208 583 3876 email

Kingston-upon-Thames resident: call 020 8547 5005 or email

Returning Equipment

If you have already benefited from equipment loaned to you that you no longer need, you can request a free collection so Medequip can recycle and help others in need. Contact us on 020 8750 1580 or email

If you are a Kingston resident please call 020 8154 2922 or email

Alternatively, you can return equipment directly to our service centre.


Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre, so you can get a better understanding of equipment that could benefit you.

For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip's online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. A free Manage At Home Independent Living Catalogue is available upon request.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.


Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquires
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments

Unit 2 The Summit Centre
Skyport Drive
West Drayton


Help make a difference to peoples lives. Work with the leading community equipment service provider in Greater London.

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Page last updated: 31/03/2023

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