Ipswich Service Centre
Your local service centre is located in Ipswich, where we run the Suffolk Integrated Community Equipment Service. In partnership with Ross Care, we also provide the wheelchair services in Suffolk.
We provide this service on behalf of West Suffolk NHS Foundation Trust, East Suffolk and North Essex NHS Foundation Trust and Suffolk County Council.
Get in touch
Please get in touch in regards to general enquiries, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.
What support is available to help me keep independent?
If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:
Community Equipment Service
If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.
Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is sourced and delivered to Service Users to support hospital discharges, avoid admission, and support the needs of Suffolk citizens, with the long-term aim of keeping people independent and safe in their home environment.
To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment, please call the Care Coordination Centre (CCC) on 0300 123 2425.
Returning Equipment
If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 01473 351805 or email suffolk@medequip-uk.com.
Equipment with a Medequip label can be returned directly to any of the following drop off points.
Self-care
Self-care empowers you to live independently - giving you the confidence to stay in your home and complete everyday tasks safely.
With a wide range of equipment options and Trusted Assessor advice available through local mobility retailers or online, finding the right solution for your needs has never been easier. This can include everything from food preparation and mobility support to dressing and bathing aids.
You can also explore Manage At Home, Medequip’s online retail store, which offers over 4,000 products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3–5 working days. You can even request a free catalogue for convenient browsing.
VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more, visit VAT Relief.
For online advice, visit the Manage At Home Advice Hub - a trusted resource developed with input from Medequip’s Clinical Team. It provides practical articles, clinical insights, and product guidance to help you make informed decisions and use equipment safely and effectively.
Telecare
Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.
Co-production
Our partnership with Healthwatch Suffolk enables us to embed a Co-production culture at Medequip. We are the first business to #CommitToCopro where we have pledged to work collaboratively with those who commission and use our services, so we can improve and create the service of the future.
Read about our journey so far
From day one, Medequip have embraced the concept of co-production and the benefits of adapting to this ethos. From including co-production workshops within their staff training nationwide, to most recently making their pledge to #CommitToCopro at their Suffolk depot. The co-production team at Healthwatch Suffolk are thrilled to support Medequip with their continuing plans to embed co-production and discovering what that will mean to their organisation and the people who use their equipment service.
Contact Us
Our friendly Customer Services Team will assist with:
- General enquiries
- Repair/maintenance/technical issues of equipment loaned to you
- Equipment returns/recycling
- Complaints
- Compliments