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Ipswich, Suffolk

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Ipswich Service Centre

Your local service centre is located in Ipswich, where we run the Suffolk Integrated Community Equipment Service. In partnership with Ross Care, we also provide the wheelchair services in Suffolk.

We provide this service on behalf of West Suffolk NHS Foundation Trust, East Suffolk and North Essex NHS Foundation Trust and Suffolk County Council.

Get in touch

Please get in touch in regards to general enquiries, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.

Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is sourced and delivered to Service Users to support hospital discharges, avoid admission, and support the needs of Suffolk citizens, with the long-term aim of keeping people independent and safe in their home environment.

To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment, please call the Care Coordination Centre (CCC) on 0300 123 2425.

Returning Equipment

If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 01473 351805 or email

Equipment Label

Equipment with a Medequip label can be returned directly to any of the following drop off points.


Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre to get a better understanding of equipment that could benefit you.

For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip’s online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue here.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.


Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.


Find out how we're making a commitment to co-production

Healthwatch Suffolk logo

Our partnership with Healthwatch Suffolk enables us to embed a Co-production culture at Medequip. We are the first business to #CommitToCopro where we have pledged to work collaboratively with those who commission and use our services, so we can improve and create the service of the future.

Read about our journey so far

From day one, Medequip have embraced the concept of co-production and the benefits of adapting to this ethos. From including co-production workshops within their staff training nationwide, to most recently making their pledge to #CommitToCopro at their Suffolk depot. The co-production team at Healthwatch Suffolk are thrilled to support Medequip with their continuing plans to embed co-production and discovering what that will mean to their organisation and the people who use their equipment service.
– Healthwatch Suffolk 2022

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquiries
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments

Unit 31-33, Bluestem Road
Ransomes Europark

Wheelchair Service

In partnership with Ross Care, we provide the wheelchair service in Suffolk


Help make a difference to peoples lives. Work with the leading community equipment service provider in Ipswich, Suffolk.

Contract Partners

Page last updated: 30/11/2022

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