Leicester, Leicestershire and Rutland
Your local service centre is located in Glen Parva, Leicestershire, where we are commissioned to run the Integrated Community Equipment Loan Service (ICELS) for adults, children and young people in community, care and education settings across the whole of Leicester, Leicestershire and Rutland (LLR).
The service is provided to residents on behalf of Leicester City Council, Leicestershire County Council, Rutland County Council and NHS Leicester, Leicestershire and Rutland.
Get in touch
Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.
What support is available to help me keep independent?
If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:
Integrated Community Equipment Loan Service
If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.
Equipment would be prescribed and loaned to you through the Integrated Community Equipment Loan Service. Vital equipment is sourced and delivered to Service Users to support hospital discharges, avoid admission, and support the needs of Leicester, Leicestershire and Rutland residents, with the long-term aim of keeping people independent and safe in their home environment.
To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment:
Leicestershire County Council resident: call 0116 305 0004 or visit the Adult Social Care webpage.
Leicester City Council resident: call 0116 454 1004 or visit the Adult Social Care Portal webpage.
Rutland County Council resident: call 01572 758 341 or visit the Adult Social Care webpage.
Returning Equipment
If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or call us on 0116 216 8686 or email LLRcommunityequipment@medequip-uk.com. Alternatively, you can return equipment directly to our service centre.
Equipment with a Medequip label can be returned directly to any of the drop off points on the following map.
Please click on a marker for details.
Self-care
Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.
With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids.
For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.
You could also consider Medequip's online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue.
VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.
Telecare
Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.
Contact Us
Our friendly Customer Services Team will assist with:
- General enquires
- Repair/maintenance/technical issues of equipment loaned to you
- Equipment returns/recycling
- Complaints
- Compliments