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Newport, South-Wales

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Newport, South-Wales Service Centre

Your local service centre is located in Newport South-Wales, where in partnership with Cefndy Healthcare we run the Gwent Wide Integrated Community Equipment Service (GWICES).

We provide this service on behalf of Blaenau Gwent County Borough Council, Caerphilly County Borough Council, Monmouthshire County Council, Newport City Council, Torfaen County Borough Council and the NHS Wales Aneurin Bevan University Health Board.

We are proud to be a ‘sheltered’ service provider, where in excess of 37% of our employees at the service centre have learning or physical disabilities.

Get in touch

Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.

Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is sourced and delivered to Service Users to support hospital discharges, avoid admission, and support the needs of the citizens of the local authority areas we serve, with the long-term aim of keeping people independent and safe in their home environment.

To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment, you can contact the Adult Social Care Team:

Blaenau Gwent County Borough Council resident: call 01495 315700 or email

Caerphilly County Borough Council resident: call 0808 100 2500

Monmouthshire County Council resident:

  • Monmouth/Usk/Raglan – 01600773041
  • Abergavenny – 01873 735885
  • Chepstow/Caldicot – 01291 635666

Newport City Council resident: call 01633 656656

Torfaen County Borough Council resident: call 01495 762200 or email

Returning Equipment

If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 01633 987409 or email


Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre to get a better understanding of equipment that could benefit you.

For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip’s online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue here.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.


Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquires
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments
Cefndy-Medequip logo

Mariner Way
Felnex Industrial Estate
NP19 4PQ


Help make a difference to peoples lives. Work with Cefndy-Medequip, the leading community equipment service provider in Newport, South Wales.

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Page last updated: 12/10/2021

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