Norfolk and Waveney Service Centres

We are commissioned to provide the Norfolk and Waveney Community Equipment Service.

Your local service centres are located in Norwich and Downham Market.

We provide this service on behalf of Norfolk County Council, NHS Norfolk and Waveney Integrated Care Board and Suffolk County Council (for Waveney only).

Get in touch

Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

The service provides a range of equipment to help you live independently, whether it’s equipment for your home, or things to help you while out and about. This funded by your local Council and NHS, where Medequip provide the equipment on loan and includes delivery and fitting, servicing, collection and recycling.

You may be eligible for specific equipment following an assessment, where health or social care prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions.

To access equipment and request an assessment, you can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment directly, you can contact your Council's Social Care Team:

Norfolk County Council resident: call 0344 800 8020 or complete the self-referral form online.

Suffolk County Council resident: call The Care Coordination Centre (CCC) on 0300 123 2425 or complete the self-referral form online.

Returning Equipment

If you have already benefited from equipment loaned to you that you no longer need, you can request a free collection so Medequip can reuse and help others in need. Contact us on 01603 511124 or email

Alternatively, you can return equipment directly to our service centre.


Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids.

For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip’s online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue here.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.


Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquires
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments

Unit 15 & 16 Diamond Point
31 Vulcan Road North

Downham Market

Unit C Downham Trade Park
St Johns Way
Downham Market
PE38 0QQ


Help make a difference to peoples lives. Work with the leading community equipment service provider in Norfolk and Waveney.

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Page last updated: 03/03/2023

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