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North Yorkshire

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North Yorkshire Service Centres

Your local service centre is located in North Yorkshire, where we have our main site in York, and a hub in Scarborough, where we run the North Yorkshire Integrated Community Equipment Service.

We provide this service on behalf of North Yorkshire Council and NHS Humber and North Yorkshire.

Get in touch

Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.

What support is available to help me keep independent?

If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:

Community Equipment Service

If your needs are complex and you require long term support, you may be eligible for an Occupational Therapy Assessment, where prescribers such as an Occupational Therapist can work with you to find ways of managing tasks, offer advice and potential solutions. This is a local authority and NHS funded service, where Medequip provide the equipment on loan.

Equipment would be prescribed and loaned to you through the Community Equipment Service. Vital equipment is sourced and delivered to Service Users to support hospital discharges, avoid admission, and support the needs of North Yorkshire citizens, with the long-term aim of keeping people independent and safe in their home environment.

To access equipment, you will need to have an Occupational Therapy Assessment. You can ask your GP for a referral or if you are to be discharged from hospital, an assessment can be arranged. To enquire or request an assessment, you can request here.

Returning Equipment

If you have already benefited from equipment loaned to you that you no longer need, Medequip can arrange a free collection, to recycle and help others in need. To find out more visit returning equipment or contact us on 01423 226240 or email

Equipment Label

Equipment with a Medequip label can be returned directly to any of the drop off points on the following map.

Please click on a marker for details. For a list of returnable equipment, view the Equipment Amnesty Flyer.


Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

With a wide range of equipment choice and Trusted Assessor advice, through local mobility retailers or online, finding equipment that is right for you has never been easier. This can range from food preparation and mobility to dressing and bathing aids. We have a demonstration and retail facility within the service centre to get a better understanding of equipment that could benefit you.

For online advice, you could use the online self-assessment tool, giving you free impartial advice about all types of equipment, to make daily living easier.

You could also consider Medequip’s online retail store, Manage At Home for a choice of 4000+ products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3-5 working days. Order your free catalogue here.

VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more visit VAT Relief.


Medequip Connect help people to maintain their independence by providing personal care alarms and a range of associated equipment that give people the confidence of knowing that assistance is available at any time 24 hours a day. To find out more, visit the Medequip Connect website.

Shaping our services with feedback

Healthwatch North Yorkshire - Provide Feedback

Healthwatch North Yorkshire and Medequip are working together to gather feedback from people who have received equipment, aids or services from Medequip. If this is you we would be grateful if you could complete the short survey to let us know what you think of the Medequip service. If you are an unpaid carer, family member, friend or paid carer of someone who has used the Medequip service you are welcome to fill this survey in on their behalf.

All your feedback is anonymous and will help Medequip ensure they are providing the best possible service. Provide feedback.

Contact Us

Our friendly Customer Services Team will assist with:

  • General enquires
  • Repair/maintenance/technical issues of equipment loaned to you
  • Equipment returns/recycling
  • Complaints
  • Compliments

Unit 3, Geralds Court
James St
YO10 3DQ


5B & 5C, Dunslow Court
North Yorkshire
YO11 3XT


Help make a difference to peoples lives. Work with the leading community equipment service provider in North Yorkshire.

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Page last updated: 02/05/2023

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