Shropshire, Telford and Wrekin Service Centre
We are commissioned to provide the Shropshire Community Equipment Loan Service.
Your local service centre is located in Telford.
We provide this service working in partnership with Shropshire Council, Telford and Wrekin Council and NHS Shropshire, Telford and Wrekin Integrated Care Board (ICB).
Get in touch
Please get in touch in regards to general enquires, repair/maintenance/technical issues of equipment loaned to you, equipment returns/recycling.
What support is available to help me keep independent?
If you have a disability and/or experience difficulty completing daily tasks, you have a couple of options:
Community Equipment Loan Service
The service provides a range of equipment to help you live independently. This is funded by your local Council and NHS, where Medequip provides the equipment on loan and includes delivery and fitting, servicing, collection and recycling.
You may be eligible for specific equipment following an assessment, where health or social care prescribers, such as an Occupational Therapist, can work with you to find ways of managing tasks and offer advice and potential solutions.
To access equipment and request an assessment, you can ask your GP for a referral, or if you are to be discharged from hospital, an assessment can be arranged.
To enquire or request an assessment directly, you can contact your Council's Social Care Team:
Shropshire Council resident: call 0345 678 9044.
Telford and Wrekin Council resident: call 01952 916030.
Returning Equipment
If you have already benefited from equipment loaned to you that you no longer need, you can request a free collection so we can recycle and help others in need. Contact us on 0333 091 7769 or email shropshire@medequip-uk.com.
Equipment with a Medequip label can be returned directly to any of the drop off points on the following map.
Please click on a marker for details. For a list of returnable equipment, view the Equipment Amnesty Flyer.
Self-care
Self-care empowers you to live independently - giving you the confidence to stay in your home and complete everyday tasks safely.
With a wide range of equipment options and Trusted Assessor advice available through local mobility retailers or online, finding the right solution for your needs has never been easier. This can include everything from food preparation and mobility support to dressing and bathing aids.
You can also explore Manage At Home, Medequip’s online retail store, which offers over 4,000 products from 100+ leading manufacturers of daily living aids, delivered directly to your home within 3–5 working days. You can even request a free catalogue for convenient browsing.
VAT relief is also available on many products, giving you financial help if you are disabled or have a chronic illness. To find out more, visit VAT Relief.
For online advice, visit the Manage At Home Advice Hub - a trusted resource developed with input from Medequip’s Clinical Team. It provides practical articles, clinical insights, and product guidance to help you make informed decisions and use equipment safely and effectively.
Care Technology
Medequip Connect helps people maintain their independence by providing personal care alarms and a range of associated care technology equipment that gives people the confidence to know that assistance is available at any time, 24 hours a day. To find out more, visit the Medequip Connect website.
Contact Us
Our friendly Customer Services Team will assist with:
- General enquires
- Repair/maintenance/technical issues of equipment loaned to you
- Equipment returns/recycling
- Complaints
- Compliments