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Medequip News

See below for the latest news from Medequip. For upcoming events, please visit our Events Calendar page.

Date:

Medequip Features in Local Media Following Announcement for New Amnesty Bin

North Yorkshire based news outlet, The Northern Echo have noted the efforts being made to reclaim no longer needed Medequip & NHS equipment, following the announcement of a new amnesty bin placed in Harrogate.

The new bin at the Yorwaste/ NYCC Penny Pot Lane Recycling Centre is Medequip's fourth in the North Yorkshire region, with others placed in Northallerton and York. Medequip Amnesty bins offer service users the option to deposit their equipment in order for it to recycled as part of the company's Return Recycle Reuse initiative.

Read the full article here:

Campaign to Cut Back on Lost NHS Equipment (The Northern Echo)

Read the original press release here:

New Community Equipment 'Amnesty Bin' (Scarborough & Rydale CCG)

Amnesty Bin Locations:

  • The Archways, Rehab Centre, Belgrave St, York YO31 8YZ
  • Friarage Hospital (OT Department) Northallerton, North Yorkshire, DL6 1JG
  • York District Hospital, Wigginton Rd, York YO31 8HE
  • Yorwaste / NYCC household recycling centre, Penny Pot Lane, Harrogate, HG3 2SN.
Date:

Medequip Awarded Sensory Equipment Contract

We've expanded our scope of work for Derbyshire Council with the addition of a new contract covering the supply of equipment provided to enhance quality of life for people living with hearing and vision impairment or loss. The contract runs for two years and includes installation and maintenance services.

Medequip has managed community equipment services for Derbyshire Council for over 15 years. This new sensory equipment contract was awarded following a competitive tender process, and will run for one year with an option to extend.

Sensory equipment provided by Medequip under the scope of this contract is comprehensive and varied, including personal listening aids, Megaloop listening systems, alarm clocks, talking watches, phone triggers and doorbell alerts as well as talking kitchen equipment such as scales and measuring devices. Equipment developed to assist those with visual impairment has been selected on recommendation by organisations including the RNIB.

Commenting for Medequip, Steve Smith, General Manager North East stated, Supply of sensory equipment is a service which sits well with our community equipment facilities. Additional training for our staff ensures that we can provide a tailored facility matching the special requirements of users with vision and hearing impairment.

Date:

Medequip Opens First Shop in Acute Retail Environment

Medequip Opens First Shop in Acute Retail Environment

We’re starting the year with a boost for our 2020 growth and diversification strategy, opening Medequip’s first ever retail shop located in the Kings Treatment Centre at the Royal Derby Hospital. Our new hospital retail outlet will stock a portfolio of products including bathing and mobility aids, continence products and a specialist range for dementia support, and we will work closely with our health and social care partners to determine the complete stock range over the coming weeks.

Historically, our retail operations have been sited at depots nationwide and selected ILCs, with additional equipment displays at hospital discharge centres. We have operated CES contracts for Derby City and Derbyshire for some years, and work closely with CCGs and social care partners to promote independent living, providing advice and product demonstrations supported by a mobile exhibitions unit.

Following a detailed feasibility study, we made the decision to invest in the new retail unit which is open from 8.30am – 4.30pm Monday to Friday (these times may change to meet demand), staffed by trained assessors capable of providing qualified advice on equipment and its correct use as well as on-site access to self-help guide AskSara.

With a focus on safety, free walking aid checks will also be carried out complete with free replacement ferrules where required. The space will also be used as an informal assessment unit by OTs, who have been consulted to give feedback on the potential product requirements of individuals going home after hospital visits.

The Royal Derby Hospital has been looking to provide on-site access to these products for some time, confirmed Matt Ward, Head of Retail and Marketing for Medequip. The objective is to open up an extended choice for people which goes beyond the standard equipment provided by the NHS or the local authority, giving easy access to a range of safe and practical products not currently available on prescription, as well as advice on their correct use.

All Medequip retail facilities operate in compliance with the BHTA Code of Conduct, with products sourced from reputable suppliers and access to VAT exemptions where relevant and applicable. In addition, our new retail operation has been structured around reduced environmental impact, with no paper receipts and only fully recyclable bags on offer.

Medequip’s primary retail offering continues to be the company’s e-commerce website Manage At Home www.manageathome.co.uk. We are now looking carefully at how this new retail venture may be expanded into other geographical areas, with directors and the senior management team seeking to invest appropriately in all aspects of the retail business as part of our ongoing strategy for growth and development.

Date:

Medequip Fundraising For Alzheimer's Society Tops £40K Marker

Medequip staff raising money for Alzheimer's Society

When we first adopted the Alzheimer’s Society as our chosen charity, we had no idea of the scale and scope of the adventures Medequip people would be willing to undertake to raise money for the UK’s leading dementia research and support charity!

With the association between our two organisations now in its third year and fundraising totals well over £40K, it’s a credit to our business and to our intrepid staff to review the sort of activities which have helped Medequip reach this total.

Fundraising began with a leap into the unknown – quite literally- when Medequip staff abseiled off the ArcelorMittal Orbit, a 114.5m high sculpture and observation tower in London’s Olympic Park. They all reached the ground safely, if a little shaken and stirred!

We’re an active crowd at Medequip. Since then, challenges have included cycling from Land’s End to John O’Groats and other expeditions on two wheels, sky diving, a Tough Mudder and a number of half marathons, a Three Peaks expedition and the Great South Run.

John O'Groats

A fundraising sporting lunch woke up the sports challenges, with an active five a side football team now going great guns in their league and a 72 hole golf competition bringing out staff and customers for a great day golfing and fundraising.

There’s been massive support from Medequip’s network of depots across the country too, with individuals organising events like cupcake days, tuck shops, sweepstakes and car boot sales, amongst other initiatives. Our Promotions Team has kept the theme alive at events across the country, requesting donations for giveaways.

Joe Swan at the Alzheimer’s Society underlines the importance of corporate fundraising to the Society.” We are hugely grateful for all of the support given to us by Medequip. Just as an example, £40,000 could pay for 528 people to attend our Singing for the Brain group over the course of a year. Thank you, Medequip!”

Supporting the Alzheimer’s Society has also had far reaching effects within the organization. To date, Medequip has trained 250 staff as Dementia Friends, and also fields one Dementia Friends champion qualified to deliver training to others.

Medequip Cakes

Date:

Medequip's Winning Ways – Awards Arriving Thick And Fast!

It’s been an award-winning time for Medequip! On 23 October, our Manage At Home team was delighted to be recognised for the ‘Best Online Initiative’ at the Access & Mobility Professional Awards. This trophy hadn’t even made its way home when we won a further three accolades at the Building Better Healthcare Awards on 30 October.

The AMP award recognised the work carried out by our online mobility equipment retail arm in completely overhauling its online platform, successfully making the website quicker, easier and more rewarding for users. In particular, the award recognised that this work has made product identification “…fast, easy and accurate, with features designed specifically to help users navigate and browse products matching their needs.” Congratulations to Matt Ward and his team in Brighouse!

We had put forward two entries for the prestigious Building Better Healthcare Awards, announced on 30 October, and were very pleased to win in both categories. Our colleagues at the Falls Prevention Service on the Wirral were recognised for their ongoing achievements in the ‘Best Patient Safety Initiative’ category.

This new award reflects the current drive to improve patient safety across health and social care settings. Back in July 2015, the Falls Prevention Service was included in the Wirral Independence Service contract and the commission was awarded to Medequip – the first time a falls prevention service has ever been outsourced in the UK. This very small team of multidisciplinary team physiotherapists, occupational therapists, nurses and technical instructors has successfully developed a clear referral pathway, building and enhancing services and facilities for patients to contribute towards a notable reduction in falls and associated costs for Wirral NHS.

We also won the Best Recycle or Reuse Project Award for our innovative Return, Reuse, Recycle campaign, originally developed in partnership with West Suffolk NHS back in 2017. The initial campaign resulted in over 38,000 NHS and social care items being returned over a defined five month period, with an estimated value of more than £3.5m. The campaign has now been rolled out across the Medequip estate.

Alongside these two Awards, we were proud to be one of three companies to win a Patient’s Choice Award, together with West Suffolk NHS Foundation Trust for the Return, Reuse, Recycle campaign. This special Award cannot be applied for; it is given to the entry (across all categories) that the Building Better Healthcare patient representative deems has the biggest impact on the patient experience and outcomes.

The event itself was attended by many prestigious companies in the sector and also numerous CCGs. Medequip was represented by Mike West (Procurement Director) and Sam Holliman (Head of Procurement), who were called upon to make frequent trips to the stage to collect the awards!

Congratulations to all who have worked so hard to make our services award winning!

Date:

Medequip Features In The Sunday Times Top Track 250 2019

For the third year running, Medequip features in The Sunday Times Grant Thornton Top Track 250 league table, published on 6 October 2019.

For the third year running, Medequip features in The Sunday Times Grant Thornton Top Track 250 league table, published on 6 October 2019.

Medequip ranks a very respectable 177th– the highest placing so far - alongside august company including Holland & Barrett, Travelodge and Barchester Healthcare at the top of the league table, and other household names like the RAC, Virgin Active, Chelsea Football Club, Barbour Clothing and Dr Martens footwear.

This league table ranks Britain’s private mid-market growth companies by sales, and has now been published for 15 consecutive years. It enjoys main sponsorship from Lloyds BankIng Group, and is the sister publication to Top Track 100; this identifies Britain’s 100 private companies with the biggest sales.

Top Track 250 lists the next largest private companies, and identifies companies qualifying for entry where sales or operating profit growth meet the 5% criteria and operating profit margins exceed 2%.

To quote Top Track 250: “This year’s league table identifies many mid-market growth companies that have expanded by managing risk and choosing the right strategic options, as well as companies that make a clear contribution to the communities in which they are based.”

Commenting for Medequip, Matt Ward, Head of Retail & Marketing stated, “We are proud to be achieving these significant commercial goals alongside continuing to provide quality and value for money for the many people who use our services across the UK.”

See the full table here

Date:

A Changing Demographic: Daily Living Aids

A changing demographic

Written by Medequip & Manage At Home's Tom Rogers to be published on Independent Living. The micro-essay below is the original, unedited version. Read the article on the Independent Living website.

As the Social Media and Content Marketing Specialist for Manage At Home and Medequip, I am constantly looking at different ways to raise awareness and understanding of the companies I represent online. Through social media, the public makes comments and presumptions regarding the target audience of both companies. Especially for our retail outlet, Manage At Home, people feel that we only cater to the elderly. This is not true.

In this micro-essay, I aim to set out an argument for Daily living Aids and services provided by companies such as Manage At Home being in universal demand, and dispel the myth that these products and services are only for people 65 and over.

An ageing population

As stated in 'Overview of the UK population: July 2017' released by the Office for National Statistics, people in Britain are living longer than ever before, with 18% of the population over 65 and 2.4% aged 85 and above in 2016. This means that there is a much higher demand than ever before for Daily Living Aids and products to help keep over 65's independent for longer.

However, the 'Health Survey for England 2017' reported that 23% of men and 28% of women aged over 65 reported the need for help in at least one Activity of Daily Living (ADL). When compared to the 2011 edition of the same survey, it shows a significant decline in need, as it stated that 27% of men and 36% of women declared the need for aid with one or more ADL.

Considering both reports, it could be argued that although the age of the UK population is rising, people 65 and over are reporting less need for assistive care. This could suggest two possibilities: People are choosing to remain independent of care and are starting to rely less on Daily Living Aids, or the choice to not state a need for care could lead to more demand for buying Daily Living Aids independently from Manage At Home or similar companies.

Working-age adults & funded social care: A divide

In the 'Welfare Trends Report: January 2019' released by the Office of Budget Responsibility, it was reported that between 2004/5 and 2016/17 disability prevalence & prevalence of disability benefit receipts in the UK has risen by 36% and 31% respectively for working-age adults. However, these changes could be due to several reasons including recent alterations in the perception of disabilities. An example of this is the notable increase in awareness of mental health conditions.

The 'Social Care 360' report states; 'Publicly funded social care is available only to people with high enough needs' and argues that because of financial thresholds remaining unchanged 'fewer people will be eligible for local authority support and may not approach local authorities at all but instead purchase care directly.' (Simon Bottery et al, 2019).

This suggests that with the increase in the prevalence of disability in working-age adults and the likeliness of ineligibility for council-funded care, companies such as Manage At Home should see a notable shift in their demographics if they haven't already.

Paying for independence: A Convenient Solution

Despite Boris Johnson's government pledging a further £1.8bn to the NHS in August, it's no secret that Local councils and overall governmental funding are on the decline, with major northern cities reportedly scrambling to find upwards of £50 million just to stand still. This suggests that any future funding into reducing wait times for Occupational Therapist assessments and District Nurse visits may come into jeopardy.

Local authorities and CCGs have adopted a drive for preventative care, signposting services like Manage At Home for Daily Living Aids that could be bought and utilised to prevent more serious health issues further down the line.

Purchasing equipment and aids is not only the current preferred prevention method, but it also offers convenience, as options are made available to find what's right for the person. An example of this is AskSARA, an online self-help guide that, through answering a short personalised questionnaire, provides you with products and information that could help you with your condition. Platforms such as these are ideal for both working-age adults and over 65s and promote self-care.

Promoting self-care for all

Manage At Home and Medequip have a small team that attend events across the country, offering information and advice on how to make independence easier. Covering well over 200 events a year in around 40 different areas of the UK the events team see many people, spanning a wide age range and level of ability.

With the UK population not only ageing but growing year on year, It's important now more than ever that we make all houses accessible for all. Taking the step to support & promote the independent purchasing of Daily Living Aids and equipment is a major first step. Handing people the power as to what goes in their homes not only makes it easier to aid independence but relieves pressure from an already stretched NHS budget and provides an alternative to Community Equipment Loans.

Further Reading and Resources

Visit the Manage At Home website

Visit the Medequip Website

Use Medequip/Manage At Home's Self Help Guide (AskSARA) by clicking here

See the Office for National Statistics' 'Overview of the Population: July 2017'

Read the 'Health Survey for England 2017'

Read more of the 'Social Care 360' here

Date:

Cefndy-Medequip Features In Welsh Media After Ministerial Visit

Cefndy-Medequip Ministerial Visit

Posted on the South Wales Argus' website, reporter Jo Barnes highlights the praise received from Justin Tomlinson, Minister for Disabled People following his visit to the Newport site last Friday.

In the report, Tomlinson was quoted commending the Depot's equal opportunity hiring policy, stating that 'Businesses like Cefndy-Medequip provide an important role in their communities, Opening up opportunities to people of all backgrounds and supporting people to thrive and lead more independent lives'.

Read the full article, including interviews with Cefndy-Medequip employees here.

Date:

Medequip – Developing Effective Falls Prevention Programmes

Wirral Independence Service - Falls Prevention Service

Falls are estimated to cost the NHS more than £2.3 billion every year. Each year, more than one in three people aged over 65 suffers a fall that can result in serious injury or even death. Annually, ambulance services respond to more than 700,000 calls from older people who have fallen, representing 10% of total callouts. Reducing the risk and rate of falls, therefore, has a significant role to play in improving the health of the older population, not just in terms of reduced costs but also in maintaining independence for older people.

The Wirral Falls Prevention Service was originally commissioned by Public Health with the overall aim to reduce the number of falls experienced by older people in Wirral (age 65 +). In July 2015, the service was included in the Wirral Independence Service contract and the commission was awarded to Medequip UK Ltd – the first time a falls prevention service has ever been outsourced in the UK.

The small, multidisciplinary Medequip team consists of physiotherapists, and occupational therapist, nurses and technical instructors, placing the emphasis firmly on education, training, creating safer environments, prioritising fall-related research and establishing effective policies to reduce risk. The team has successfully built and enhanced services and facilities for patients, contributing towards a notable reduction in falls and associated costs for Wirral NHS.

The team focuses on falls assessments, including a detailed multifactorial needs assessment and making use of a clear referral pathway to other agencies, dependent upon the outcome of the assessment. Trained instructors deliver suitable evidence-based progressive Postural Stability Instruction programmes, with community chair-based programmes for frailer individuals.

Also, the team provides training to staff working with vulnerable older people, particularly nursing, residential home staff and carers, to ensure that they have sufficient knowledge and support to undertake initial falls screening assessments.

Alongside this work, the Medequip Falls Prevention Service has developed a public awareness education programme including a presentation delivering falls risk information, self-management and healthy living advice, delivered to client groups within community settings. A comprehensive booklet entitled ‘Taking Positive Steps’ has been written and produced, advising older people on falls risks and how to prevent them.

Medequip developing effective falls prevention programmes

So how has it worked in practice? 79% of referees to the Medequip Wirral Falls Prevention Service had no further falls at six weeks post-intervention and the average number of falls reduced by three per week. 76% had improved confidence in Activities of Daily Living and 90% of lower impact chair-based programme attendees showed improved balance.

Falls prevention chair exercises

In addition, the Falls Prevention Service has played a part in ensuring that fall attendances at Wirral hospitals have decreased by 18% from 14,800 in 2014/15 to 12,210 in 2017/2018. Data from 2018/2019 (April to December 2018) suggests that this figure is continuing to decrease.

Medequip is now looking closely at investing in this area of expertise to develop it into a transferable model for other areas where the company operates community equipment services contracts.

Information from the Trauma and Injury Intelligence Group [TTTG] at Liverpool John Moores University, part of the Intelligence and Surveillance Team at Public Health Institute, LJMU

For further information please contact:

Medequip:
Julie Griffiths
julie.griffiths@medequip-uk.com

Editorial:
Ann Horan
pr@dmddesign.co.uk
01422 371633

Date:

Medequip Acquisition Expands Telehealth Capabilities

Medequip Connect Logo

Medequip Assistive Technology has this week announced the acquisition of the business of County Careline Services, in a move which signals the community equipment specialist’s commitment to expanding operations in the Technology Enabled Care sector across the UK.

A nationally based organisation providing services to over 10,000 people nationwide, County Careline Services provides telecare assistance and support to older, disabled or vulnerable people, helping them to remain safe and independent in their own homes.

Acquisition of the business by Medequip secures the future for these service users, as well as for almost 40 people employed by County Careline Services at four service centres in the North West, Cumbria, Suffolk and Oxfordshire. Medequip’s latest technology enabled care service will be known as Medequip Connect.

Medequip is pleased to welcome this competent and dedicated workforce as an important asset for the development of services into the future.

"Alongside our recent move into the wheelchair services market, this acquisition strengthens our foothold in telehealth, expanding our footprint in the UK and complementing our core community equipment business,” stated Peter Gaunt, Operations & Commercial Controller for Medequip. “The analogue to digital revolution is changing the world of telecare, with opportunities for more technologically advanced services as we are already seeing in Australia and New Zealand. Medequip intends to be in the vanguard here in the UK, developing innovative ways of keeping people safe and independent for longer in their own homes."

For further information please contact:

Medequip:
Matt Ward
matt.ward@medequip-uk.com
01484 504121

Editorial:
Ann Horan
pr@dmddesign.co.uk
01422 371633

Date:

Focus on TEC Quality Accreditation at Medequip

Quality standards play a vital role in helping responsible businesses to audit and verify their performance across a wide range of parameters. Medequip Assistive Technology is the first commercial organisation operating in the Technology Enabled Care (TEC) industry in the UK to achieve accreditation to the TEC Quality’s new NAEP (National Association of Equipment Providers) module for our Heathrow operations, underlining Medequip’s commitment to providing safe and compliant services.

TEC Quality manages the Quality Standards Framework (QSF) on behalf of the TEC industry representative body, the TEC Services Association (TSA). The QSF is a set of outcome-based standards developed in partnership with key stakeholders across the TEC sector. Recent UKAS accreditation to ISO/IEC 17065:2012 for the Certification of Technology Enabled Care Services has further strengthened the organisation’s corporate governance, impartiality and independence.

Putting the focus on Community Equipment Services

The new QSF NAEP module focuses on community equipment services, looking at compliance on delivery of CES. It is an important step forward in enabling providers and suppliers to demonstrate advanced levels of safety and quality to commissioners and service users alike, concentrating primarily on outcomes rather than checklist-driven auditing procedures.

Medequip was an integral part of the pilot for the new NAEP module and has supported the scheme as it evolved as a service delivery module. For Medequip, the outcomes-based approach enabled a totally independent auditing process across the whole journey of the individual receiving the service, from a corporate level to how this is delivered across Medequip’s sites and how it impacts upon the service user.

“We believe this step is revolutionary to setting the standards in our industry sector,” stated Marie Martinalli, head of SHEQ (Safety, Health, Environment and Quality) and Governance and Training for Medequip. “Completing the NAEP module gave us a 360° view of exactly what we do as a company, identifying key areas where Medequip already had plans in place to deliver continual improvements.“

Achieving best practice

Accreditation to TEC Quality standards is not yet a prerequisite for community equipment service providers, but for Medequip it provided an important opportunity for an independent audit of the services delivered by the company and of its own internal audit processes. Medequip is already accredited to CECOPS (Community Equipment Code of Practice Scheme); and the new accreditation sits alongside this to enable Medequip to achieve best standards and compliance for stakeholders, service users and commissioners.

Press Release:

Blogger Praises Manage At Home and Best-Selling Bath Lift in Honest Review

Medequip's online retail website, Manage At Home have been praised in a review of a top-selling bathlift by an influential disability blogger.

Carrie Aimes, the face behind disability and lifestyle blog, Life On The Slow Lane, received a Bellavita Recliner Bath Lift by Drive DeVilbiss in exchange for a fair and honest review, and ended up praising not only the bath lift, but the Manage At Home team also.

In an excerpt taken from the review, Aimes comments on the staff's demeanour:

''The team at Manage At Home have been fantastic ~ extremely professional, supportive, friendly and efficient.''

Read the full review

Press Release:

Medequip Duo Gain Media Coverage Following 100 Mile Charity Cycle

Nationally recognised industry publications have been noting the efforts of Medequip managers, Matt Ward and David Whittaker, following their success in the gruelling 100 mile Velo Birmingham & Midlands bike race.

Medequip’s head of retail, Matt Ward, and general manager, David Whitaker

Raising over £1000 for the company's chosen charity, Alzheimer's Society, the pair finished in the top 10% of 17000 riders, leading to an article on Care Sector Hub as well as publications, THIIS and AMP reporting on the achievement.

Read the full articles here:

Medequip bosses take to two wheels for Alzheimer’s Society (AMP)

Medequip pair put in power pedal performance to finish in top 10% for Alzheimer’s Society (THIIS)

On two wheels for the Alzheimer’s Society (Care Sector Hub)

Press Release:

Manage At Home Get Involved in National Walking Month with Supportive Blog Post

Medequip's retail website, Manage At Home have uploaded a new blog post, 'The Benefits of Walking' in order to help support National Walking Month, and to promote a healthy lifestyle amongst their service users.

The post comes as day 2 of their week long social media campaign, following the success of previous promotions such as the Easter Egg Hunt and UK Coffee Week.

New Social Media & Content Marketing Specialist for Medequip & Manage At Home, Tom Rogers wrote the post in order to create a connection between service users and the company.

He told Medequip news:

I think it's important to form a relationship between us and the people who buy our products, and posts like this make a difference.

Elderly and disablility healthcare is incredibly important, and I think companies should be doing more to care for their service users in more ways than just selling helpful equipment.

I think there's a lot of really great work in this going on at our company and the aim is for people to see how much we care.

You can find the post on the Manage At Home Blog, and across their social media.

Press Release:

Medequip the Closest Out of 10 to Reach an Almost Equal Figure - Gender Pay Gap Report 2019

Leading healthcare trade magazines have released reports comparing the largest UK employers in mobility services’ Gender pay gap reports.

In an effort to achieve gender pay equality, companies with over 250 employees are now required by the government to state their gender pay gaps going back to 2017.

In their report, THIIS (The Homecare Industry Information Service) have compared 10 of the leading mobility service companies;

Community equipment supplier Medequip reported in 2017 that its average hourly pay rate for women was higher than that of men by 5.4 percent. In 2018, this figure has fallen to just 0.3 percent, making the organisation the closest out of the 10 to reach an almost equal figure between men and women’s average hourly pay rate.

-access the full article here: Mind the gap 2018/19 – How the mobility industry’s largest employers compared against last year

Industry news platform, Access and Mobility Professional (AMP) have also released an article on the gender pay gap reports, commenting on the inconsistency across the industry. Writing about Medequip’s report, AMP’s Joe Peskett states;

Medequip, which holds wheelchair services and community equipment contracts across the UK, has the narrowest gap of industry companies to have submitted their data.

-access the full article here: Largest mobility firms inconsistent in efforts to reduce gender pay gaps

Read Medequip’s gender pay gap report

Press Release:

Rotherham Equipment & Wheelchair Service

REWS Logo

Medequip Assistive Technology are delighted to be named as the lead provider of the Rotherham Equipment & Wheelchair Service (REWS) from Friday 1st February. Following a competitive tender process in 2018, Medequip, in partnership with Blatchford and Ross Care were awarded the contract to provide this service by the NHS Rotherham Clinical Commissioning Group.

The Integrated Equipment and Wheelchair Service in Rotherham will provide service users with the equipment that they need to stay independent and to live at home. The service incorporates delivery, installation collection and recycling of a wide range of community equipment and wheelchairs, together with servicing and maintenance. A clinical assessment service for wheelchairs will assess service users’ needs for specialist assistive technology and will co-ordinate the provision of the equipment.

The service will continue to be delivered from the REWS distribution centre on Chesterton Road, Eastwood, Rotherham.

Ben Williams, Business Improvement Manager and Implementation Lead for Medequip said: After a 12 week implementation period, we are delighted to ‘go-live’ on Friday 1st February. We look forward to welcoming the existing REWS team to Medequip, Blatchford and Ross Care as partner providers of the service. As the leading provider of equipment services in the UK we are well placed to deliver a high quality effective service for the people of Rotherham with the courtesy and kindness that is at the heart of our values and in line with our vision of keeping people independent for longer.

Ian Atkinson, Deputy Chief Officer for NHS Rotherham Clinical Commissioning Group said: We welcome Medequip Assistive Technology to Rotherham and see the new Rotherham Equipment and Wheelchair Service contract as integral to supporting us to deliver the Rotherham Health and Social Care Place Plan. Through ensuring people receive the right equipment in a timely manner, we can continue to support them to maintain their mobility and live independently.

Date:

Dementia Friendly Rossendale / Medequip Partnership

Medequip is working in partnership with Dementia Friendly Rossendale to run a campaign to encourage businesses in Rossendale, East Lancashire to become more dementia friendly.

There are 3 primary goals...

  • To raise awareness of dementia in our community.
  • Provide access to further learning and understanding about living with dementia.
  • To inspire Rossendale residents to create projects and actions that will ensure people living with Dementia feel included.

We have designed and printed information leaflets that provide businesses with information they need in order to take the necessary steps to become a more dementia friendly organisation.

Two-thirds of people with dementia live in the community. Many rely on retail services to maintain their independence and a good quality of life. Others just like going shopping, and want to be able to continue to do so for as long as possible. They may do this independently, or with their families or carers. However, they cannot do this without us making it easier for them.

We have also developed window acetates that will be presented to businesses as an accreditation of their efforts to become more dementia friendly. You can get involved and display the sign below. Dementia Friendly Rossendale will commit to providing Dementia Friends session to a group of your employees and will help you with an environmental audit to check where dementia friendly improvements could be made to your premises and processes.

If you would like to get involved you can contact Dementia Friendly Rossendale: www.dementiafriendlyrossendale.org
dementia.rossendale@gmail.com
Twitter: @DementiaRoss

Date:

Medequip Outlines Intention to Diversify Into Complementary Sectors

Far from being trophies to collect for the cabinet, industry accreditations are highly sought after certificates that represent a commitment to standards, which in the healthcare and mobility sector, is especially important. Medequip was duly pleased therefore when it recently secured corporate accreditation for each of its community equipment services from CECOPS, the user-led independent certification and standards body, whose job is to raise the standard of all assistive technology related services across the UK.

Aside from the prestige that comes with the accreditation from CECOPS, the achievement places Medequip in a stronger position during the tendering process for community equipment contracts. Therefore, along with the various ISO accreditations the company has achieved for a number of years, the importance of Medequip’s most recent milestone, and its significance for the business, should not be underestimated.

The accreditation was not gleaned overnight however, and Medequip has undergone evolution and change to bring it to the position it currently sits at. Instrumental in leading some of the most recent developments, head of safety, health, environment and quality (SHEQ) and governance, Marie Martinalli, says that various improvement projects across the business have demanded hard work, time and resources. Building on the groundwork laid out by her predecessor, Martinalli says the team has spent time to ensure the systems at each of Medequip’s depots are lined up so that processes and procedures across the portfolio mirror each other. Consistency, she says, has been key to corporate accreditation.

“Some things are slightly different at certain sites because they are contract based. But to be fair, we’ve traditionally been quite consistent. I think the thing that’s made it easier for us, from a SHEQ point of view, is the internal audits that we do. Our internal audits are the same across every single depot and they look to make sure that everybody is following the same procedures and policies. And our audits have strengthened so they’re not just looking at what we do as a company, but they also consider all the relevant accreditations. We look at everything surrounding ISO 14001 (environment management), 9001 (quality management), 18001 (health and safety) and we’re now going for our ISO 27001 (information security).”

Because Medequip’s audits pull on clauses from across various accreditations, including CECOPS, it has made it easier to apply a comprehensive strategy across each depot and ensure each one is benchmarked the same. It seems that being proactive has been a core reason for Medequip gaining its latest accreditation and scrambling around weeks before an audit to get things in order simply will not cut it.

But it is also important for organisations to work closely alongside the awarding bodies and know inside out the clauses they are working to. Only looking inwardly is not enough and Martinalli explains that open and frequent communication and engagement with CECOPS was pivotal when working towards corporate accreditation. Regular meetings and conversing even when an audit was not going on helped build an ethos of two bodies working in partnership and looking at evidence in unison.

It is clear then that a lot of thought went into Medequip’s strategy for gaining its latest certificate and the benefits for the company are evident. Better standards should mean a better experience for the service-user which should theoretically improve business. But what does Medequip’s milestone mean for the rest of the industry?

Martinalli comments: “As an industry, I think it opens up opportunities for other organisations, including our competitors, and spurs them to go for the same thing. That’s going to be good for the service-user and that’s what we’re all here for at the end of the day. When we are going into partnership on tenders with other companies, it makes it easier for us if they’ve got a corporate accreditation as well, so that’s an incentive and opportunity.”

But the industry still has a way to go before standards are satisfactory across the board. Martinalli thinks the extent to which the industry must improve differs from on provider to the next, depending on what kind of foundation they have. She adds that as a company, Medequip likes to think that it is “quite open” and happy to advise and support other organisations, so long as there is not a conflict of interest, to help raise standards. She admits however, that companies can be limited by their resources and Medequip has been fortunate to have the financial muscle to be able to really invest in its accreditations.

Martinalli adds: “It’s also about having the right skill set and people; especially people with experience of audits because if we weren’t able to do the appropriate internal audits in the first place and be proactive then we probably wouldn’t be where we are now.”

For a £160m business, you could rightly expect investment to be made in areas such as recruitment and improvement projects, but it is the level of detail that Medequip has gone to that really impresses.

Staff training has been a core part of the business’s development and it continues to refine its training to the extent that staff are learning to train others. What’s more, the company ensures that each staff member really understands the accreditations and audits themselves and encourages them to become involved.

Martinalli says: “Staff involvement is key. We have an initiative called Eureka where staff put ideas forward to make changes to systems and processes. Take GDPR for example. Because of the legislative changes we had to think about what was best for our service-users, so that even included changing the users’ names on equipment receipts to a reference number. It’s small changes that make an impact on the service user.”

Approaching and adapting to the market

While the corporate CECOPS accreditation and ISO stamps spell good news for Medequip, like any firm in the business of providing community equipment, there are common challenges it must overcome. A particularly topical issue is that of timescales and waiting times, which are a key concern for everyone in the supply chain, from CCG, to provider and ultimately the service-user. Where timescales are concerned, Martinalli says that Medequip works “extremely hard” and that with each contract while the CCG sets out KPIs, the provider has its own internal KPIs that are raised slightly higher.

“The expectation is always slightly higher with regards to what our staff need to meet and achieve so we try and over deliver. We’ve been making some really good process with regards to delivery times and that side of things with the business improvement team, particularity with software and the way we do our routing for equipment deliveries so that they are more streamlined. The service-user isn’t waiting all day for a piece of equipment. We also have a profit and performance related bonus scheme for staff and the KPIs are integrated into that. We consider mentality, enthusiasm and compassion in staff during the recruitment process so staff know the impact of their work on the service-user.”

Aside from time constraints, Nigel Cook, director of HR and SHEQ, says that customer expectations, not just on Medequip, but on everyone in the sector, are becoming greater. Customers are expecting more in terms of cost, quality and service, Cook feels, meaning providers are essentially expected to do more for less. Naturally, this means efficiencies are increasingly important.

A difficult correlation of CCG budgets tightening while both expectations and the number of service-users increase, means that Medequip, like its competitors, must make efficiency a priority. Cook explains: “The way most organisations will approach it is to become more efficient to keep costs down in order to offer the service at the price the customer wants. In days gone by, when you did a tender, it was heavily weighted towards quality. The emphasis now hasn’t moved away from that, but certainly cost is becoming much more of a consideration. Within the business for example, we’ve got, in the broadest possible sense, a number of improvement projects ranging from operational efficiencies, system improvements and people development. The projects are centred on service delivery and cost efficiencies.”

While CCGs are naturally placing more focus on cost during the tendering process, each one operates independently and so providers have to remain flexible. Martinalli says that each tender’s requirements vary and more of them are now focusing on service-user engagement, which is something Medequip is aiming to respond to. For example, the provider is looking at using service-user forums which would mean greater feedback and input from end-users.

Cook adds that commissioners now look for service improvements at either the same cost or service improvements at a reduced cost: “Those improvements can be in any number of areas. Things like speed of delivery and so on. When we’re tendering, not only are we competing against our traditional competitors. There are other people entering the healthcare market, for example Virgin and others that are logistics driven, like Amazon, and they’re a potential risk to any business in the sector.”

But how far can a company like Amazon, arguably a logistics firm at heart, compete with established equipment providers that invest as heavily as they do in the service-user experience? While companies like Amazon may be perceived as ‘box shifters’ by some observers, the efficiencies they can offer can be attractive. Cook says that companies like Amazon do not have the experience of reverse logistics and the re-cycling of equipment required by the NHS neither do they have ethos required in the care sector to deal with vulnerable people with complex medical needs.

In the interest of driving efficiencies however, providers like Medequip cannot simply keep bringing costs down indefinitely and remain sustainable. So what else can organisations do to get an edge on their competitors when tendering?

Cook comments: “It comes back to your service delivery but also what you can add back. There’s a bigger emphasis on that so that’s how you gain an edge. You can gain an edge by being cheaper but you gain another edge by offering capability that other organisations don’t have. Social value is one example. We would say that our IT system is added value compared to other organisations. It is about the way you go about things and the organisation as a whole and how it delivers efficiency and what developments it has ahead of it.”

Embracing change

Having achieved the corporate accreditation it set out for, Medequip’s sights are now set on further developing the business as much as possible and placing itself in a strong position for when more tendering opportunities inevitably arise.

Martinalli says that on the accreditation side of things, Medequip is targeting ISO 27001, which relates to new GDPR regulations, as well as CECOPS approval for its wheelchair service in Suffolk. Aside from accreditation, Medequip’s natural goals moving forward will be winning more tenders but the two go hand-in-hand. Martinalli says that having robust systems in place already puts the business in a better position for getting more accreditations and therefore tenders.

The company will also be looking to diversify reveals Cook. He says: “We’ve traditionally focused on community equipment services and we’ve recognised that while there are still opportunities there, as an organisation, if we want to continue to grow then we need to diversify. We’re not looking to diversify in completely different areas but instead looking at areas you would regard as complementary and a natural fit. We’re looking at how we might re-enter wheelchair services, telecare and other primary areas. The business is looking at other things strategically that we haven’t yet got involved with but are complementary to what we do.”

Finally, Medequip’s recent partnership with Cefndy Healthcare in Wales hints at scope for more partnerships on certain tenders. In today’s industry, companies must be prepared to compromise and work together on contracts and when the tendering opportunity came up in South Wales, Cook says it suited both parties.

He concludes: “Cefndy had the local knowledge and sheltered workshop experience, we had the logistics expertise, systems and processes. Both companies thought it would be advantageous to local residents that we work together rather than try and tender separately for the work. And obviously Medequip wasn’t widely known in Wales. For us it was partly a strategic opportunity to gain a foothold in Wales.”

It is evident that Medequip is continually looking to diversify and evolve to stay ahead of the game. This has meant being proactive, flexible and open to change, which for one of the larger organisations in the sector, is admirable. More importantly though, its strategy for attention to detail, staff involvement and pursuit of approval from industry bodies, is setting a positive example for similar companies. While it admittedly has much greater resources than smaller firms who might be competing for contracts, lessons can nevertheless be taken from its model.

If these lessons can help to raise standards and drive efficiency across the whole industry, then not only will service-users benefit, but the most innovative and responsible providers will reap the rewards. That can only be a positive direction for the sector to move in in what are very challenging times.

GDPR

New GDPR regulations that came into force in May saw businesses across every sector scrambling around to comply. For Medequip, which serves and holds the data for more than 14m people in the UK, the new legislation was a major consideration.

Head of SHEQ and governance, Marie Martinalli, explains that Medequip placed itself in an “ideal situation” by strategizing its information governance (IG). Adopting the NHS IG Tool Kit has made the transition to the new legislation easier and it recently recruited an experienced new IG officer.

Martinalli explains: “We’ve got a very detailed plan and we achieved what we wanted to by the deadline. The other thing is we had so much board level support and it was a focus every single month for the board. We started preparations in March 2017 and ran a whole training programme for staff including cleaners, even though they don’t see or touch personal data.”

But she admits that GDPR compliance has been harder for smaller independent companies that do not have the resources or systems to implement the necessary changes effectively. She says that many smaller businesses are still paper based and do not have the necessary governance arrangements, adding that the Information Commissioner’s Office could do more in this respect.

Developing expertise in retail

Mobility retail is a growing market. Medequip’s Manage@Home arm is primed to capitalise on the increasing online spend of the consumer in this sector. Cook says retail has grown from nothing to £1.5m in just 5 years.

“The retail side was a market that Medequip entered as it realised alternative routes to market were required and it offered an added value opportunity to its core operations. We have a retail facility in every depot contributing to social value and our offering to the customer.”

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Medequip is the first company to gain corporate CECOPS accreditation

CECOPS Logo

Medequip Assistive Technology is the leading provider of Community Equipment Services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping them safe and independent for longer.

As one of the largest equipment providers in the UK and operating out of 19 specially adapted depots across the country covering a population of more than 14.5million people, Medequip want to lead the way in best practice and ensuring the highest quality of service to our customers and service users alike.

As part of our service strategy we worked closely with CECOPS to ensure our operating processes were industry leading and putting us ahead of the game in our industry sector.

Nigel Cook, Director of HR, SHEQ and Governance said CECOPS have helped Medequip meet and exceed customer expectations whilst always maintaining the Company ethos of putting the end user at the heart of what we do.

CECOPS CEO, Brian Donnelly, says CECOPS is the gold standard for quality in the assistive technology space. We are delighted that Medequip has achieved corporate accreditation for all of their community equipment contracts. Their commitment to quality was evident and they have worked incredibly hard throughout the process.

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Staffordshire County Show 2018

Medequip exhibition unit at Staffordshire County Show 2018

On Wednesday 30th and Thursday 31st May, Joe Woodvine & Alex Roberts attended the Staffordshire County Show, using our exhibition unit to promote Medequip’s services and retail offering. We were supported by Lizzie Strandring and Jemma Dennehy from the Staffordshire Customer Service Team, to help us promote and hero the great work we do with the local service offering of the Community Equipment Loan Service.

Day one, the weather wasn’t on our side, with periods of rain, but footfall was still strong, where we spoke to over 50 people - all receiving a copy of the new Manage At Home catalogue and retail leaflets to signpost the retail shop within the Stafford Depot. We had a good mix of daily living aids to demonstrate, which were also available for purchase. We also promoted our ‘Show Special” – the Breville Hot Cup Kettle – a product that enables people to make a hot drink without the need to lift or over fill their cup. Free with the kettle, included, tea bags, chocolate treats, a Medequip mug and soft toy.

Day two, the weather improved significantly and was hot and sunny day for the majority. Footfall was much stronger and we spoke to over 80 people. People were in good spirits and many of our service users were in attendance, enjoying the show – with great feedback of our services within Staffordshire. One lady and her daughter were extremely thankful for all the support and speedy delivery of equipment they had received for her late husband and couldn’t thank us enough!

We spoke to Staffordshire Carers Hub, who were more than happy to take our literature and copies of the new Manage At Home catalogues to signpost people back to Medequip. Product sales for day one, totalled £20, which included; a Helping Hand reacher, leg lifter, sock aid and tablet splitter.

Day two sales were much better at £189, which included; a can pull, large pill box, universal jar opener and the sale of a ‘Show Special’ wheelchair, which was closed by Lizzie Strandring, who has arranged for delivery direct to the customers home.

Our usual free walking aid checks were available, where we conducted over 10 checks and issued a free replacement ferrule.

We also raised money for the Alzheimer’s Society, which consisted of general donations and those who donated to receive a wooden walking stick, cut to size and a free ferrule. In total, £53.68 was raised.

Overall, a positive two days, showcasing the great work we have been doing in Staffordshire from the equipment loan service, that we pride our self on, to our competitive retail offering of products available from Manage At Home to fulfil our core company ethos – keeping people independent for longer.

Sheep at Staffordshire County Show 2018

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Raising £4500 for Alzheimer's Society

Our amazing team of Mede-Mudders have hit their target of raising £4500 for Alzheimer's Society – Brilliant performance Guys and Girls! Thank you to all involved.

Mede-Mudders

Mede-Mudders: Andrew Firth, Asif Khan, Ben Williams, Dariusz Bzducha, David Gardner, David Pope, Hayley Wilson, Jamie Welland, Jessica Sandy, Michaela Harris, Ryan Duxbury, Samrawi Tesfay

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Dementia Action Week (21st May – 27th May 2018)

Dementia Action Week

In the UK, one person develops dementia every three minutes. Yet too many people living with dementia face the condition alone and excluded from society. Medequip have taken steps to create awareness amongst our staff to improve our understanding of dementia and the effects dementia has on family members and sufferers. We already have over 150 Dementia Friends within the business and we have a rolling program of Dementia Friend’s training sessions all our staff are encouraged to attend.

To date we have raised over £20,000 for the Alzheimer’s Society through various activities including car boot sales, bake sales, sponsored walks and sky dives!!

Monday 21 May - Sunday 27 May is Dementia Action Week and we have plenty going on to create awareness of the condition and support our nominated charity partner, Alzheimer’s Society. During Dementia Action Week we will be attending a number of events across the country to showcase some of our daily living aids that can help someone living with dementia.

Monday 21st May

  • Best Practice in Dementia Conference Council House Derby, Corporation Street, DE1 2FS (9.00.am – 4.30 pm)
  • Good Hope Hospital, Rectory Rd, Sutton Coldfield, Birmingham, B75 7RR (10am-3pm)

Tuesday 22nd May

  • Lancashire Dementia Hub - Civic Centre, West Paddock, Leyland, PR25 1DH (1pm – 5pm)
  • London Road Community Hospital - London Rd, Derby DE1 2QY (9.30 – 3pm)

Wednesday 23rd May

  • Derby City Dementia Support Service The Polish Club, Kedleston Road, Derby, DE22 1GU (10am – 2pm)

Thursday 24th May

  • Kirklees Dementia Hub/Age UK - Yorkshire Children’s Centre, Brian Jackson House, New North Parade, Huddersfield, HD1 5JP (1.00pm – 3.30pm)
  • Older Adults Conference Aging Well Birmingham Birmingham City Football Club, St Andrew’s Stadium, Birmingham, B9 4RL (9am – 3pm)
  • Age Concern Birmingham 76-78 Boldmere Road, Sutton Coldfield B73 5TJ (From 2pm)

Friday 25th May

  • Erewash Dementia Information event –Charnos Hall, Ilkeston Community Hospital (10am – 2pm)
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Introducing Cefndy-Medequip

Cefndy-Medequip Logo

We embrace change and seek to achieve excellence

Medequip has branched out and is now working in Newport, Wales! Our first community equipment services contract outside England went live on the 1 April 2018. The Newport depot has a great staff team and as a ‘sheltered’ service provider, around 30% of the employees have learning or physical disabilities. This is a huge change for Medequip which we have embraced wholeheartedly by partnering with Cefndy Healthcare, who are dedicated to the task of creating meaningful, well paid employment for disabled members of the community, through achieving financial viability for its business and any associated social enterprise initiatives.

Medequip and Cefndy have worked together for 25 years; we work on tenders/contracts together and have a sound supplier/customer relationship. This partnership will allow us to widen our geographic coverage of Wales as Medequip and Cefndy are keen to roll this operating model out more widely, providing a unique selling point for both businesses who feel strongly about helping individuals to remain independent for as long as possible, whether that be in the community or in employment.

Cefndy and Medequip have formed a Consortium (aptly named Cefndy-Medequip) to provide this exciting and innovative solution for Gwent Wide Integrated Community Equipment Service (GWICES). The Consortium uses the positive disabled employment experience and Community Equipment Service (CES) product manufacturing capabilities of Cefndy and the extensive CES and logistics solutions experience of Medequip.

The GWICES partnership which consists of the five Gwent Local Authorities and Aneurin Bevan University Health Board look forward to working closely with Cefndy-Medquip in providing a top class service to the service users and patients of the Gwent area.

Please join us in wishing all the staff at our Newport depot all the best for the launch and continued operations of excellence conducted by the Cefndy-Medequip team.

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3 Activities to Help Prevent Dementia

Manage At Home - Your Online Medequip Retail Store has published an article: 3 Activities to Change Your Daily Routine and Prevent Dementia

A growing number of people in the UK are suffering from dementia. According to statistics, there are 850,000 people with dementia in the country, and the numbers are expected to rise to over one million by 2025. This terminal condition is now the most common cause of death among women in the UK. Scientists have yet to find a cure for this cognitive disorder, but the good news is that there are things that you can do to prevent dementia or lessen the risks of having it. Some of these activities won’t only prevent you from developing dementia, but doing them can even change up your daily routine and enrich your life

To read the full article written by Jane Sandwood for Manage At Home, please visit the Manage At Home Blog.

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Prompt Payment Code Approval

Medequip has received Prompt Payment Code approval administered by the Chartered Institute of Credit Management on behalf of the Department for Business, Energy & Industrial Strategy.

Prompt Payment Code Approved Signatory

The Prompt Payment Code (PPC) sets standards for payment practices and best practice and is administered by the Chartered Institute of Credit Management. Compliance with the principles of the Code is monitored and enforced by the Prompt Payment Code Compliance Board. The Code covers prompt payment, as well as wider payment procedures. - promptpaymentcode.org.uk

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Equipment Recycling – A Partnership Story

Medequip – as the UK’s largest provider of Community Equipment Services is very proud of our efforts to maximise recycling and reuse equipment. Over 90% of equipment collected back from our clients is cleaned, repaired, re-packed and reused.

Sometimes we do have products that are not able to be recycled for contractual reasons, and we therefore aim to find alternate uses for these items if at all possible, only diverting to material reclamation as a last resort.

One example of this is our partnership working with Brighter Future in Skelmersdale, Lancashire. We work with them by providing equipment we can no longer use, but which they can re-build or salvage for parts in their workshop which employs young people with disabilities. They are an award winning social enterprise charity - that has been awarded The Queens Award for Enterprise in Sustainable Development and this year winners of the 2017 MRW National Recycling Awards Waste for “Electrical and Electronic Equipment Innovation” and winners of the 2017 North West Enterprise Awards for "Best Disability Aids & Equipment Recycling".

Read more about Brighter Futures here: www.bfworkshop.co.uk

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Dementia Awareness Week: 15-20 May 2017

The Medequip promotions team will have their busiest ever week during Dementia Awareness Week commencing on 15th May.

Let's Unite for Dementia Awareness Week

This Dementia Awareness Week we are supporting the Alzheimer’s Society campaign to unite against dementia, by promoting awareness through using our exhibition unit and pop-up table top information point across 5 of our contract areas at 6 different events.

Our week starts at the Anne Marie Howes Centre in Birmingham. (339 Sheldon Heath Rd, Birmingham B26 2DS) where we have a table-top information point providing advice on equipment that can help those suffering from dementia.

On Tuesday, our exhibition unit will be at Mickleover Golf Club which is hosting a dementia conference, hosted by Derby Teaching hospitals and NCORE, the National Centre of Rehabilitation Education.

On Wednesday – we will be at Royal Derby Hospital main entrance with the exhibition unit and simultaneously supporting an awareness event at Derby Heights Care Home in Littleover.

Thursday – sees the exhibition unit out for a 3rd consecutive day – this time Milen Care at Batley in Kirklees. Milen Care are hosting a Health Matters and Dementia awareness event – which will feature, benefits assessments, health checks advice and guidance. 20 different organisations with have stalls at this event.

To finish our support for Dementia Awareness Week we will take the exhibition unit to Endon Methodist Church in Stoke-on-Trent for the Approach Staffordshire event which is designed to highlight the support available locally.

Medequip Exhibition Unit
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Medequip steps in to take back 82-year-old Frank Collins' hospital equipment

A pensioner is finally getting rid of mobility equipment cluttering his house – a year after his wife stopped needing it.

After hearing about Mr Collins’ predicament in the East London & West Essex Guardian, Medequip has offered to step in and save the day.

Operations manager at our Woodford Green depot Yasmeen Mian said: Mr Collins is only a five or ten-minute journey away from us but does not live in the borough that Medequip serve. However after someone at our head office flagged his case up to us we really felt for him - so as a goodwill gesture we would be more than happy to collect and recycle his equipment.

Frank Collins, 82, is finally getting rid of his unwanted mobility equipment

Read the article on the Guardian website.

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Medequip wins largest Community Equipment Service contract in UK

Medequip are delighted to announce that we have won the London Consortium tender to retain our 17 borough Community Equipment Service Contract.

Since our first outsourced Community Equipment Services operation began in 1993 with Hillingdon, we are even more delighted to retain what is the longest outsourced Community Equipment Service in the UK. The new contract will commence on 1st April 2017 for a period of four years, with the opportunity to extend for a further two years.

On the 21st December 2016, the London Borough of Hammersmith and Fulham confirmed that Medequip will continue to deliver Integrated Community Equipment Services, to supply, deliver, fit, adjust, service, collect, refurbish, recycle or dispose of items of Equipment requisitioned by authorised Prescribers on behalf of Service Users, for local Health and Social Care equipment Users across 17 London Boroughs.

The prior Framework was established by the Royal Borough of Kensington and Chelsea in 2010. The procurement process to commission the Integrated Community Equipment service began in January 2016, with the formal procurement process starting in September 2016.

In addition to the contracted services that form the Framework, Medequip will continue to further its commitment to local Social Values by providing 32 apprenticeship places over the duration of the Contract, as well as providing opportunities through local job centres, economic opportunities for local suppliers, and by providing a dedicated budget to local Councils for charity and fundraising events.

Upcoming Events

Upcoming events that Medequip will be attending.

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