Frequently Asked Questions

What experience does Medequip have?
Why choose Medequip?
Why contract out at all?
How would Medequip implement the contract?
What about the detail?
Does Medequip specialise in certain equipment or services?
How will we know what’s going on?
How would we place an order with Medequip?
Do you have experience in transferring staff (TUPE)?
How will Medequip cope with new work?
What about premises?
Does Medequip have experience in planned maintenance?

Medequip's Answers

What experience does Medequip have?: Medequip was formed in 1993 to exclusively carry out the tasks of storing, servicing, delivering and recycling homecare medical equipment. Now, we make 500,000 home visits and move around 1,000,000 items every year - on time.
Why choose Medequip?: We are focussed. Our reputation is exemplary. Our people are committed and well-trained. We work in partnership with our customers to achieve any contract specific goals.
Why contract out at all?: Contracting out frees up financial resources and allows prescribers to focus on their area of expertise - the equipment users themselves. Let us handle the logistics and associated regulatory requirements while providing a bespoke and efficient equipment service.
How would Medequip implement the contract?: There are at least 100 steps to implementing a partnership. Medequip appoint a dedicated and highly experienced team to create and implement the specially tailored programme, this ensures on-time implementation and constant support of the contract after the go live date.
What about the detail?: We are detail people. We have to be. After all, running a successful service on behalf of others is more than a man in a van with a catalogue can achieve. Segregation, de-contamination, MHRA liaison, user guidance, rapid reaction, detailed record keeping, management reporting and a motivated, well-trained workforce are just some of the keys to our success.
Does Medequip specialise in certain equipment or services?: No, because Medequip holds contracts that include all manner of community equipment and services such as; wheelchairs, sensory loss, minor adaptations, hoists, pressure care, door entry systems, toilet emptying, continence products, ceiling track hoists, telecare, carpentry adaptations and the installation of rails, it allows us to offer a one stop shop for our contracts and their service users. We underpin that expertise with full recycling facilities for returned equipment, 24 hour service support and in-house expertise in the maintenance and servicing of equipment.
How will we know what’s going on?: In partnership with you, we set service specification parameters, and then report on them, comprehensively, every month. Reports are tailored to your preference and supplied both electronically and in hard copy formats. You can also review the contract performance in real-time, even interrogating down to item or user level, using the Medequip bespoke state-of-the-art web based computer system.
How would we place an order with Medequip?: We can receive your equipment orders electronically via our web based online ordering service ensuring a robust audit trail and order traceability for you. Performance is measured from the receipt of order to the point of delivery. Regular contract review meetings guide good practice, review performance and help to develop the next programme of improvements and innovations.
Do you have experience in transferring staff (TUPE)?: Medequip is highly experienced in TUPE transfers from both the public and private sectors. We can provide testimonials from transferees who have been with us for a decade and those that have transferred more recently.
How will Medequip cope with new work?: We set up local dedicated depots with their own management, customer services, trained technicians, warehousing, cleaning and recycling facilities. We already have appropriate people and the finance in place to allow the smooth expansion of our business. Each new contract enhances our efficiency and the scale of operations. Our planned growth has enabled us to offer support across the whole of the UK.
What about premises?: We currently have thirteen depots around the country all uniquely set up to deal with equipment in the community. Our largest operation is based at Heathrow, Middlesex where we house central services - procurement, finance, training and HR. All other depots are locally placed locally in relation to the clients that they serve and sized to suit the specific needs of our contract in the area. We welcome you to visit any of our depots.
Does Medequip have experience in planned maintenance?: We have over a decade of active experience in tracking equipment and carrying out planned preventative maintenance. Our systems monitor, plan and report servicing for six or twelve month intervals. Our state of the art barcode technology enables us to track individual items and provide life time usage reporting. This enables us to accurately respond to potential MHRA alerts.

I just wanted to let you know that we had some fantastic support from Medequip yesterday to ensure that equipment was provided to support an end of life care discharge. The team here felt that Medequip went above and beyond to support this and I felt it was important to acknowledge this.

– Jessica Harris, Burton Hospitals NHS Foundation Trust

To all at Medequip, I consider all staff as mystery friends - only know you for all the help and service so kindly given. I see beyond and behind the mask - you are a wonderful team and you have helped me so much. I am still in my own home due to your professional service.

– Heartfelt thanks, Joyce Cupilt

Just to say how brilliant Medequip was with delivering and supplying equipment for my Dad at home. Keep up the good work.

– Denise Reed – Derby 24/08/16

On collecting a loaned profiling bed that was no longer required. I would like to commend Jamie Woolford for his kindness in helping to fit a bed grab rail bought from Manage At Home.

– Medequip Service User - Wiltshire