Social Value

Social Value

Our Corporate Social Responsibility Policy Statement details how Medequip takes account of its economic, social and environmental impact in the way it operates as a business.

Our mission is to enhance care delivery, patient independence and rehabilitation effectiveness by combining appropriate equipment and outstanding service in the community care and homecare settings.

All Social Value Commitments and targets are measured and reported to Commissioners through our Monthly Management Information suite.

Medequip’s approach to social value is to...

Employ Locally

We always employ staff locally. We utilise local recruitment agencies and always train staff locally. All of our staff are paid, as a minimum, the living wage.

All staff are be given the opportunity to improve their skill levels, through NVQ qualifications and our Future Leaders programme.


We provide Apprenticeship opportunities across all of contracts. Working closely with local DWP/Job Centre Plus initiatives across the UK, we currently provide 17 apprenticeships throughout our network. We will provide over 60 apprenticeships over the next 5 years.

Benefits include:

  • Funded College courses
  • Comprehensive training modules, providing valuable skills/knowledge
  • Pension scheme available, if age appropriate
  • 21 days holiday (plus Bank Holidays)
  • Healthcare provision

Work Experience Programme:

We work closely with local Colleges/schools to provide a meaningful Work Experience Programme, tailored specifically to ensure local needs are met.

Our work experience programme includes career mentoring, mock interviews, CV advice, and careers guidance.

Support The Local Economy/Retailers

As a leading provider of Community Equipment, we purchase in excess of £55m worth of equipment annually. Wherever possible, we utilise local suppliers for:

  • Equipment (including specialist Equipment)
  • Staff Training
  • Staff Recruitment
  • Vehicle Maintenance

Support Local Communities/Initiatives

  • We provide access to ADL Smartcare (the industry leading self-assessment tool) free of charge to all of our Customers.
  • We work closely with a variety of Local and National Charities, Third-Sector and Voluntary Organisations.
  • We are proud to be an official partner of the Alzheimer’s Society.
  • Each staff member is given one paid days leave to assist a local charity.
  • We actively participate with and create Service User Forums across all of our contracts to ensure inclusiveness.
  • We provide a dedicated annual budget (taken from central overheads) across all of our contracts for local sponsorships and events.
  • We utilise our Mobile Exhibition Unit, enhancing accessibility and support for Community events. For upcoming events, please visit our Events Calendar.

In addition, we increase awareness of the service through:

  • Health and Care partners, including equipment retailers
  • Our SEO-optimised retail interface
  • Links to Medequip from partner web sites
  • Working closely with local Pharmacies, Libraries and Community Centres

Deliver Environmental Commitments

Our commitments are embedded in our ISO:14001 accreditation and include:

  • Greener driving: training, supervision, tracking and on-board cameras reinforcing fuel economy
  • Less-Paper approach
  • Efficient meetings: using Go-To-Meetings/MS Lync to meet virtually, reducing emissions and ‘dead-time’
  • Green handling: local drop-off/collection, encouraging Service User self-help, while reducing trips
  • Waste management: using segregation at-source and compactors to minimise collection frequency
  • Routing: planning manifests against traffic analytics to obtain effective journeys and delivery sequences
  • Vehicles: Euro 6 jumbo vans, balancing fuel efficiency with greater carrying capacity.

Support All Local Equality/Diversity Initiatives

Our Equality and Diversity Policy complies with the requirements of the Equality Act 2010. We always apply local initiatives to ensure full support.

The policy is intrinsically linked to our business strategy, mission, values and culture.

Our commitment to you

Responding to customer needs with a professional approach and in a timely manner.

Frequently Asked Questions

Answers to some frequently asked questions about Medequip and the services we provide.

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