Account Management

Account Management

In addition to local Operations Managers and Regional General Managers, Medequip provide a dedicated Account Manager to all CES contracts.

Their job is to ensure that their Commissioners, get exactly the bespoke performance, monitoring and level of information that you require for your contract.

Utilising a contract specific Medequip Account Plan (MAP) the Account Manager will work with the Commissioners to identify and monitor service and cost improvements throughout the contract term.

Examples include:

  • Procurement of cheaper whole-life cost equipment based on contract equipment use and scrappage volumes
  • Increasing recycled equipment through providing contract specific equipment retrieval incentives
  • Reduction in new special item costs through the setup of contract specific on-line 3 quote system
  • supported by a robust authorisation process
  • Ensuring the best use of all/any recycled specials through catalogue and system management and facilitating specials sharing with other Medequip contracts

Contract Reporting

Our Account Manager will be a dedicated point of contact for all reporting requirements and summarise MI analytics with you. They will also assist in identifying and constructing new reports as needed.

Overall KPI monitoring is the responsibility of the dedicated Account Manager with formal updates on progress via bespoke Management Information suites provided at monthly Commissioner Meetings and available to Commissioners online.

Best Practice

Our Account Managers benefit from the ability to access best practice information from all of Medequip’s CES contracts, the largest and most diverse CES network in the UK, and pass that information on to you.

Our commitment to you

Responding to customer needs with a professional approach and in a timely manner.

Frequently Asked Questions

Answers to some frequently asked questions about Medequip and the services we provide.

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