Medequip Connect Wiltshire
At Medequip Connect Wiltshire, we’re dedicated to supporting communities in Wiltshire with our Technology Enabled Care (TEC) services. We offer both Monitoring service to provide peace of mind and immediate support whenever it’s needed.
Our Services
24-Hour Monitoring
Accidents and emergencies can happen unexpectedly, but with our 24-hour monitored Technology Enabled Care service, you can get help with the simple press of a button. Whether it's a fall or another emergency at home, our team is always ready to assist you, 365 days a year.
Immediate Support: Our monitoring system ensures that in the event of an emergency, your next of kin, nominated contacts, or emergency services will be alerted right away.
The Telecare Response Service is a support service available to customers who, following an assessment, are identified as eligible for an in‑person response to a telecare alarm.
This service provides timely, face‑to‑face support to adults using assistive technology. It offers a safe alternative to unnecessary emergency service callouts, helping people remain independent while ensuring they receive prompt and proportionate support during urgent or unplanned situations.
When an alarm is triggered, Medequip Connect completes the initial triage and determines the most appropriate action. Options may include contacting family or next of kin, requesting an ambulance or other emergency services.
For those assessed as eligible for the Wiltshire Council Telecare Response Service, this will be selected as an available option during operational hours (detailed below).
The in person response service operates seven days a week, from 07:00 to 22:00. Overnight, Medequip Connect continues to manage alerts and coordinate the appropriate response through alternative pathways.
This service is suitable for adults who have been assessed as eligible for Adult Social Care. It is designed to support urgent, unplanned needs and is not intended to replace planned or ongoing care. Customers are reviewed regularly to ensure the service continues to meet their needs appropriately.
Assessment, Installation, Repair & Collection
Personalised Assessments: Medequip Connect conducts assessments to tailor care technology solutions to individual needs, considering health, mobility, and lifestyle factors.
- Professional Installation: The team ensures proper setup of equipment, including base units and wearable devices, providing guidance on usage and maintenance.
- Maintenance & Repairs: Should any equipment issues arise, Medequip Connect offers repair and maintenance services to ensure continuous functionality.
- Equipment Collection: When equipment is no longer needed, Medequip Connect arranges for its collection and recycling, promoting sustainability and resource efficiency.
Technology to Keep You Safe
Our goal is to help you maintain your independence, especially during challenging situations. With our Technology Enabled Care service, we provide all the necessary equipment to ensure you can get help anytime you need it.
Why Choose Medequip Connect Wiltshire?
- 24/7 Support – We’re always here when you need us.
- Independent Living – Helping you live independently and safely at home.
- Friendly Team – Our staff are always ready to assist you with a smile.
Get in Touch
Have questions or need more information? Our friendly team is here to help. Contact us today to find out more about how we can support you and your loved ones.
