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Medequip Retains Wiltshire Community Equipment Contract


Medequip are pleased to announce that they have been appointed to manage Community Equipment and Continence Services for Wiltshire for a further five years, following a competitive tender process. The award underlines our industry-leading record of contract retention, reflecting Medequip’s commitment to performance and value in this arena.

Medequip has partnered with Wiltshire for over 15 years. The new five year contract will begin on 1 April 2021, with an option to extend for up to two more years.

In preparation, we are planning significant innovations and service enhancements to further improve community equipment services provision for the people of Wiltshire. Our operational site will remain at Calne and will be totally redesigned and extended, implementing a new layout to facilitate increased capacity, throughput and efficiency.

In addition, working to give Wiltshire Commissioners greater levels of visibility and control over day to day operations, Medequip is investing in a new end to end software solution including Microsoft Business Intelligence management reporting to streamline the supply chain. This includes an improved mobile working platform designed to provide a more interactive, human face for Service Users in Wiltshire. The new system will also optimise the use of recycled special items, reducing cost and improving speed of delivery.

We are also putting investment into the continence offering, implementing automatic replenishment services to make the process easier and more straightforward for users, investing for an even more responsive and cost effective service.

We are absolutely delighted to continue our long term relationship with Wiltshire, stated Michaela Harris, General Manager for Medequip’s South Western division. The cooperation between our two organisations has been particularly well demonstrated when faced with the challenges of COVID-19, where we have engaged on a weekly basis to maintain service and product availability, including appropriate product substitutions to facilitate important hospital discharges.

In a statement, the Wiltshire Commissioners said, We wish to take this opportunity to thank Medequip for the key role they have played over the years, to provide the people of Wiltshire with equipment and support to improve their quality of life, and we look forward to continuing our partnership with the new contract. Medequip’s commitment to deliver an efficient and effective service in the ever-challenging environment of health and social care has strengthened our partnerships to integrate care and better meet our populations’ health and care needs now and in the future.

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