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Medequip and Community Catalysts - Already Sharing the Journey

Medequip and Community Catalysts

"We were first approached by Medequip just over a year ago with a view to sharing expertise on community, personalisation and coproduction. I must admit that initially, we approached the concept with some level of healthy scepticism. We were wary of how our ethos and values could integrate with a large corporate, how we could maintain the focus on people and communities and make them central to the partnership."

"Our scepticism was short-lived. It quickly became obvious that the Medequip team was working hard to develop itself and its approach, driven by strong values and a commitment to customer service.

A year on and we have just completed a key piece of work, helping Medequip to consider and develop their feedback process, using a coproduction approach. This involved creating a group bringing together users of equipment, their families and equipment prescribers, building opportunities for Medequip to hear the real voices of people using the equipment on a day to day basis. The new feedback system that has emerged from this process is now being tested and in the future will hopefully play an important role in helping Medequip and their commissioners to listen to these voices when they consider the services they provide.

The importance of this work is effectively illustrated by Isaac Samuels, a member of this group and a freelance coproduction adviser, who writes about his experiences here.

We are confident that the Medequip team is genuine in their desire to coproduce and hear people’s voices. As a partner in the Share the Journey project, we at Community Catalysts look forward to working closely with the project team to identify the chosen initiatives and to provide input and mentoring support over the course of the project.”

Angela Catley, Director of Development for Community Catalysts

Other work has included helping Medequip to identify and connect with disabled people, organisations and community groups in areas where they are tendering for contracts, to help them to fully understand individual and local requirements and issues. Our work with Community Catalysts is proving invaluable, stated David Griffths, Managing Director for Medequip. Their experience and credibility creates an important bridge between the people, communities and the voluntary and statutory sectors, and we are constantly learning from their connections with people with lived experience.

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